If DPD rejects an order when you despatch it and shows the error below, this article explains how to fix it in the legacy StoreFeeder view. Using the current view? See Error: "HS code is invalid".
"HS code is invalid - consignment.parcel.parcelProduct.productHarmonisedCode"
What does this error mean?
DPD hasn't accepted the HS code (harmonised code) of at least one product on the order.
How do I fix it?
Check the HS code of each product on the order:
- Go to Products > Manage Products and click the product.
- In the left-hand menu, click Shipping & Handling.
- In the Customs Details section, check the Product Harmonised Code. It should be 8 digits long, and valid and in date on the UK Trade Tariff (see below).
- Correct the code if you need to, then click Save at the top right.
Once every product on the order has a valid HS code, despatch the order again.
How do I check an HS code is valid?
Add the code to the end of this address and open it in your browser: https://www.trade-tariff.service.gov.uk/commodities/. The UK Trade Tariff page should show the code as valid and in date.
Still stuck? Contact StoreFeeder support with your account name, the order number, the SKUs of the products on the order, and the HS codes you've entered.
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