If you have trouble despatching orders to the Isle of Man or the Channel Islands, the Royal Mail service on the order may not be available for that destination. This article shows which Special Delivery services are available, and when you need a customs declaration.
Which services are available
| Destination | Customs declaration needed? | Special Delivery Guaranteed by 9am | Special Delivery Guaranteed by 1pm | Special Delivery Guaranteed Saturday |
|---|---|---|---|---|
| Isle of Man | No | No | Yes: delivery within two working days by 5.30pm | No |
| Jersey | Yes | No | Yes: delivery within two working days by 5.30pm | No |
| Guernsey | Yes | No | Yes | Yes |
| Alderney | Yes | No | Yes: delivery next working day by 5.30pm | Yes: Saturday by 5.30pm |
| Sark | Yes | No | Yes: delivery within two working days by 5.30pm | No |
| Herm | Yes | No | Yes: delivery within two working days by 5.30pm | No |
Customs declarations for the Channel Islands
Gifts and goods sent to the Channel Islands need a customs declaration attached to the parcel. Letters and parcels that only contain documents don't need one.
- Items worth up to £270: use customs declaration form CN22.
- Items worth over £270: use customs declaration form CN23, attached in a plastic wallet available from Post Office branches.
Things to know
- Deliveries to the Channel Islands and the Isle of Man may be delayed by customs checks.
- Consequential loss cover isn't available for items going to the Channel Islands or the Isle of Man.
- Special Delivery Guaranteed Saturday is available for a small surcharge from UK Post Office branches.
Royal Mail's services can change. For the latest information, see Royal Mail's Channel Islands and Isle of Man page.
Troubleshooting
An order to the Isle of Man or the Channel Islands won't despatch
Check that the service on the order's shipping method is available for that destination in the table above. If it isn't, change the order to a shipping method with a service that is.
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