If you despatch an order with FedEx to an international address and see one of the errors below, this article explains what to check in the current StoreFeeder view. Using the legacy view? See Error: "Incomplete commodity description" (legacy).
- "Incomplete commodity description 1"
- "Incomplete commodity description 2"
Why does this happen?
FedEx hasn't accepted the description of the goods on the order. There are two common causes:
- The harmonised code doesn't match the item. For example, if the product's harmonised code is for food but the item is make-up, FedEx rejects it.
- The description isn't specific enough. For example, "cosmetics" fails, but "cosmetics - foundation" succeeds.
How do I fix it?
Check each product on the order:
- Click Products, then click the product.
- Select the Compliance tab, then the Customs sub-tab.
- In the Classification section, make sure the Product type description says specifically what the item is, and that the Product harmonised code matches it. This is the description StoreFeeder sends to FedEx. If it's blank, StoreFeeder sends
GENERALinstead. - Click Save at the top right.
Then despatch the order again.
Still stuck? Contact StoreFeeder support with your account name, the order number, the full error message, and the SKUs of the products on the order.
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