Knowledgebase: FAQs
eBay Listing Error: The item cannot be listed or modified. The title and/or description may contain improper words, or the listing or seller may be in violation of eBay policy.
Posted by Jack Liptrott on 24 Feb 2014 09:49

Last Modified by Jared Meakin on 31 Oct 2017 08:04

You may see this error when attempting to list a product to eBay. You may see the error for two reasons:

1) There may be a restriction placed on your eBay account.

2) The listing may contain something that violates an eBay rule or policy.


Account Restriction

eBay may have placed some restrictions on your account that may prevent you from listing. If this is the case, you will have received a message from eBay inside your eBay account explaining what the restriction is and what to do in order to have it lifted. This restrictions may also only be placed on certain product types or categories and will be lifted once you have provided certain information.

You account may also have restrictions placed on it for the following reasons:

  • Non payment of fees or your monthly invoice.
  • Creating a new eBay account in order to avoid selling restrictions and/or limits and other policy consequences.
  • Not following eBay polices or rules on your listed items.

More information can be found here:

Seller Limits for eBay UK

Seller Limits for eBay US


Listing Policy Violations

The information submitted to eBay will be checked to ensure that it complies with the rules and policies that they specify. The item will not be listed if eBay feel you have broken their rules on illegal/banned products, profanity, fee avoidance, etc.

It can sometimes be very difficult to pinpoint exactly what in your listing is causing the error as eBay do not provide a reason as to why the message has been shown on a per listings basis. However, in order to understand exactly what eBay would consider a breach of their polices, it may be worth familiarising yourself with eBays overview on rules for listings as well as any differences when listing in other countries. eBay also regularly change their rules and polices so it would also be worth regularly checking eBay for any updates.


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