Knowledgebase: Integration Manager
Adding a New Phone (MOTO) Channel
Posted by Jack Liptrott on 20 Jan 2016 17:38

Last Modified by Adam Roberts on 26 Jan 2017 13:27

StoreFeeder's Phone Order channel type integration enables you to:

  • Create MOTO orders in StoreFeeder
  • Exchange orders
  • Return or part return orders
  • Take payment for an order via SagePay or PayPal
  • Produce labels and invoices for orders

To add a new Phone Channel integration to StoreFeeder, first click 'Settings'.

Next click the green 'New Integration' button as circled below:

Select the Integration Type 'Internal'.

Select 'Phone Order' as the channel type.

You will now need to input the channel profile information. Enter a 'Profile Name' and click the green 'Add Integration' button to add the channel.

You will be taken to the integration details page for your new phone order channel.

In the 'Integration Profile' section, you can set the channel to active and assign this channel to a Company Identity.

In the 'Channel Specific Settings' section, you will be able to select from current 'Available Payment Gateways'. 'Purchase Order' and 'No Payment Required' are available by default. Any payment gateways you have integrated with StoreFeeder will also appear here.

PayPal and SagePay are can both be added as payment gateways in StoreFeeder. For more information on setting up these integrations, please see the PayPal Integration knowledgebase or SagePay Integration knowledgebase.

There is also the option to set this channel as the 'Default EPOS Phone Channel'. If this option is on, then this channel will be used when processing EPOS orders.

You can set the page as the default MOTO channel when creating a phone order. If it is not set as the default, the channel will be available in the 'Channel Purchased From' dropdown menu on the MOTO order page.

Finally, you can select the currency to be used by the channel from the 'Currency' dropdown menu and click the 'Save' button to complete the integration.


This is the list of currencies currently supported by the Phone Order channel:

  • Australian Dollar
  • Brazilian Real
  • British Pound
  • Canadian Dollar
  • Danish krone
  • Euro
  • Hong Kong Dollar
  • Japanese Yen
  • New Zealand Dollar
  • Norwegian Kroner
  • Russian Rouble
  • Singapore Dollar
  • Swedish Krona
  • Switzerland Franc
  • Taiwan Dollar
  • Turkish Lira TRY
  • US Dollar

Please note: The MOTO page does not automatically convert the currency of the line items or shipping cost to the channel currency. You will need to manually convert them from your default account currency.

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