How to Generate Tracked Returns Labels
Posted by Adam Roberts on 07 Jun 2017 16:35
Last Modified by Adam Roberts on 15 Jan 2018 10:27
For customers with Royal Mail Online Business Accounts, Royal Mail Tracked Returns labels are now supported by StoreFeeder. No matter which courier service you use to ship your products out, you can now produce tracked returns labels that will allow you to track the progress of the products that your customers return to you.
Please note that you must have Tracked Returns activate in your Royal Mail Online Business Account (OBA).
Create a Tracked Returns label for an individual order
Please note that for orders shipped with Royal Mail you can only generate a tracked returns label for an order that has been manifested, and is in status 'Despatched'. Additionally, you will only be billed for your Tracked Returns label once it has been scanned.
First, navigate to ('Orders'>'Manage Orders') And select your returned order by typing in the OrderID, selecting from the list, or filtering your orders to show only orders that are in 'despatched' status.
Hover over the 'Order ID' number of the order you would like to generate a Tracked Returns label for, and hover your mouse over the order ID to reveal the 'Edit, View, Print, Delete' options.
You will be directed to the 'Edit Order' page. From here, select 'Order Shipping' from the menu:
In the 'Paper Work' section, click 'Get Returns Label' as shown:
Your label will be then be generated. From here you will have multiple options of how to handle the label. You can save this to your device and send it via email directly to your customer, or you can print a tracked label to send with your order, so your customer will have the paperwork already prepared should they need to return the product to you.