Splitting Out of Stock Orders
Posted by Adam Roberts on 07 Jul 2017 14:42
Last Modified by Adam Roberts on 24 Jul 2017 16:12
This knowledgebase is for splitting kit products. if you have not yet created a kit product, or would like more information, see this knowledge: How to Create a Kit Product
When you have a kit product containing multiple individual products, you can select how StoreFeeder handles products contained in those kits that are out of stock. For each kit product, you can choose whether or not the kit product is displayed in orders, and subsequently whether or not you can split those orders.
To choose the option for each kit product, first navigate to ('Products'>'Manage Products') and select the kit product would like to configure. You can filter for kit products using the dropdown box as shown:
However over the SKU and click 'Edit'.
Select the 'Additions and Swaps' tab to find the 'Display kit product on Order' toggle:
Display kit product on order
If you choose 'Yes', you will not be able to split the component products into new orders, and the kit product itself will be visible on all orders as highlighted.
To view the order, Navigate to ('Orders'>'Manage Orders') and search for an order containing the kit product. Scroll down the page and the kit itself will now be visible along with it's component products as highlighted:
Do not display kit product on order
If you select 'No', the kit product will not be visible on orders, but you will be able to split any of the component products into new orders.
In addition, each component product will have a 'Display Kit Product on Order' toggle, which can be viewed on the 'Additions and swaps' tab of the 'Edit Order' page:
If at least one of the component products is set to 'No' in this column, the kit product will not be visible on orders and the component products can be split into new orders.
How to split your out of stock orders
To split an order, navigate to ('Orders'>'Manage Orders') and select the order containing the kit product. When you scroll down the page, the component products will be visible. Use the check boxes to select the products you wish to split, select 'Split into New Order' as shown, and click 'Confirm':
This will split the component products into a new order that contains the order lines ready to be fulfilled. The existing order will contain the component products that were not split.