How to Pre-despatch your Orders
Posted by Adam Roberts on 08 Sep 2017 10:21
Last Modified by Adam Roberts on 13 Sep 2017 08:48
To select the order(s) you would like to mark as Pre-despatched, first navigate to the Orders Overview page by clicking ('Orders'>'Manage Orders').
Select the order in a Pending status from the list:
From the dropdown box, choose 'Pre-Despatch Orders' and click 'Confirm':
You will receive confirmation, and the order status will change.
There are three Pre-despatch statuses.
'Pre-despatched Awaiting Stock': The required stock will need to be added to the order in order to despatch it
'Pre-despatched Awaiting Shipment': The order does not need adjusting, and be despatched as soon as you are ready
For orders in status 'Pre-despatched Awaiting Stock' status, once your late stock has arrived, you can apply it to the order in several ways:
1: Edit inventory
From the 'Orders Overview' page, click the Order number, or hover your mouse pointer over the order number and click 'Edit' to open the Edit Order page.
Scroll down the page to view the Items Ordered section:
Here we can see that Product B is out of stock, preventing the order from being despatched. Click the product SKU to enter the Product Information page. From here you can alter the inventory for that product by increasing the value in the Inventory field as shown:
Now on the 'Items Ordered' section of the individual order, you can update the out of stock order line by clicking the 'Update' button:
Provided there is now sufficient stock for the order, The 'Quality Allocated' column will change, and the Item line status will change from 'Out of Stock' to 'Allocated'.
Your order status will change to 'Pre-despatched - Ready for Shipment', and you can now despatch the order as usual.
2: Perform a Bulk Inventory Update
You can update your inventory levels by uploading a spreadsheet of product data into StoreFeeder.
For more information, see this knowledgebase: How to adjust inventory levels in StoreFeeder
3: Raise a Purchase Order (PO)
Alternatively, you can create a Purchase Order (PO) for the out of stock products in the pre-despatched order.
For more information on how to raise a PO, see this guide: Creating a Purchase Order in StoreFeeder
As soon as your expected delivery has arrived, you will need to book in your delivery. To do so, Navigate to ('Warehouse'>'Deliveries'), and select the Purchase Order you would like to book in.
After picking, you can now mark the order as 'despatched' to complete the process.