Knowledgebase
Support - Fully Supported Client Policy
Posted by Jack Liptrott on 29 May 2013 11:36

Last Modified by Jack Liptrott on 12 Feb 2016 14:30

We operate a "Fully Supported Client" policy. All paying clients have access to the following support:

KNOWLEDGEBASE

If you have any questions or need technical assistance we provide lots of guides and "how to tutorials" in our knowledge-base, you can always find this by going to the support page of the StoreFeeder website. This should be your first port of call.

TICKET SUPPORT

If you don't find the answer in the knowledge-base we advise all clients to open up a support ticket HERE. 

Our UK based support technical help gurus will be delighted help you. 

All tickets are answered on a first come first served basis unless the ticket is marked as urgent. Naturally all tickets relating to "how to" questions will firstly be directed at guides or videos to assist you in setup.

TELEPHONE SUPPORT

If you are still stuck after submitting a ticket, and you are on the Banquet Package or above, you are entitled to call our UK based telephone support team on the local rate number provided at www.storefeeder.com. Our Telephone support team will be delighted to help! 

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