RSS Feed
Knowledgebase : FAQs
You may see this error when attempting to list a product to eBay. You may see the error for two reasons: 1) There may be a restriciton placed on your eBay account. 2) The listing may contain something that violates an eBay rule or policy. ACCOUNT RE...
WHAT DOES IT MEAN?: This error message means that one of the images your are trying to submit to eBay does not meet their requirements on image size. The image must either be bigger than 500x500 pixels or the longest side of the image must be greater than...
ERROR: YOUR ITEM'S LOCATION IS NOT FILLED IN. THE LOCATION FIELD HELPS BUYERS DETERMINE THE POSTAGE COST(S) FOR THE ITEM, AND SHOULD ALWAYS BE INCLUDED Fix: The fix for this error is simple. Just navigate to the 'EBAY POSTAGE' page ('SETTINGS > EDIT/VIE...
Q: How do I return/refund/exchange an order? A1: TO RETURN PART OR WHOLE OF AN ORDER you first need to find the 'EDIT ORDER' page for the specific order you wish to return. This can be found under 'ORDERS > MANAGE ORDERS'. From this page, select the ord...
The 'KEEP LISTING LIVE WHEN OUT OF STOCK' setting keeps a listing live on eBay, even if you have no stock on the product, preventing you from losing your listings search rank over your competitors. Once you have applied this setting to a listing, it is IR...
An unrecognised order is an order that contains a product SKU that is not currently in StoreFeeder. These orders will be highlighted in pink on the Orders page as shown below. To change an order status to recognised, you will need to create a product fr...
You need to have a PLAY PRO TRADER ACCOUNT in order to access the Play.com APIs and integrate with StoreFeeder. Upgrading to a Pro Trader account is a simple process. Just log into your play account and go 'ACCOUNT PREFERENCES > EDIT SELLER STATUS > APP...
Q: Does StoreFeeder support Auction Listings ? A: Storefeeder doesn't support the creation, management or editing of auction listings HOWEVER we do support the processing of orders from auction listings.
All major eBay marketplaces are covered, from eBay.com, eBay.co.uk, eBay.de, eBay.fr etc etc.
The STOREFEEDER GRID INTERFACE can be used to more efficiently view and filter your data on the LISTINGS, ORDERS, PRODUCTS, CUSTOMERS and PICKING OVERVIEW page. USING THE STOREFEEDER GRID FILTERS The filters on the StoreFeeder Grid allow you to sort y...
Q. Do you link with accounting Software? A. Yes, we link with Xero accounting software, also with Tradebox (for Sage and others) on a fully automated basis - or we can set up and produce reports in CSV in a format of your choice so you can import it int...
Yes, just like a website, you will be able to link your Amazon Webstore by adding it as a new channel - there is a great video guide about adding new channels - click HERE [http://support.storefeeder.com/index.php?/Knowledgebase/Article/View/37/17/video-t...
Yes. Uploading magento categories via a spreadsheet is possible. Please see the below steps on how to do this: For ease I will break this down into 2 steps: 1. Getting a valid spreadsheet template for import 2. Format and setup of Magento categories ...
We have received a lot of clients who have hit an issue with our import feature invovling leading zeros in Microsoft Excel. NOTE: _Instructions for Excel 2007 will be added shortly._ There seems to be two main issues which we as a company have tried t...
If you are creating individual listings, Amazon throttles the number of new product calls that your account can make to 5 every 15 minutes. This does NOT apply if you are uploading in bulk. We apologise for this inconvenience; it is a limit imposed by A...
When StoreFeeder communicates with your sales channels there are two main modes in which this communication takes place: Synchronous and Asynchronous. Synchronous communication means that we send the data to the channel and get an immediate response abo...
StoreFeeder has a feature allowing you to split orders if one element or more is out of stock. By using this feature you are able to separate the order into two orders. This can only be applied to orders where there are products on the order that are ou...
The combined shipping discount in StoreFeeder is a switch that allows you to turn this on for the listing, but the configuration for this is done in eBays back end. Please note this can be done on a per listing basis and in bulk. Please see the below st...
Yes, StoreFeeder is setup for variable user permissions. Your main user permissions are set upon account sign-up, but you can also set new user permissions which allow certain areas of the software to be hidden from users without the necessary permissions...
If you've tried to list an item to Amazon from StoreFeeder and it has not been successful you can find details of the errors by using the 'SUBMISSIONS' tab on the Amazon Listing Page in StoreFeeder. This will show you a list of the recent submissions of...
Q. Can I apply bulk changes to my product attributes? Such as price? A. Yes, it's easy, we have a great video tutorial - click HERE [http://www.youtube.com/watch?v=pjEx_eu45Lk]
You cannot process refunds through StoreFeeder, you have to do that through your sales channel. However, you can mark an item as returned in StoreFeeder and this will reallocate stock and alter the sales history accordingly, but you will still have to pro...
DO I NEED TO SET UP CUT-OFF TIMES OR REQUIRED INFORMATION DEFAULTS FOR ALL OF MY COURIERS? No, none of this information is required for the system to dispatch your orders correctly. The required information will help with speed, when dispatching pickwav...
Q. Can I setup more sales channels myself? A. Yes, it's easy, we have a great video guide below...
StoreFeeder gives you some facilities to export your customer's information, but what if you're looking specifically to get email information out for use in a email campaign? This guide should help you with that. The first step is to export your custome...
This will generally mean that there has been some kind of error with the dispatch of the order, check the errors information on the page, and this will inform you of the issue.
Yes, it's easy. During the "shipping method" setup, and at any time from there on, you can setup label printing - click HERE [http://support.storefeeder.com/index.php?/Knowledgebase/Article/View/33/0/creating-a-shipping-method]
Q. Can I list products in Bulk? A. Yes, it's easy, simply follow these simple instructions HERE [http://support.storefeeder.com/index.php?/Knowledgebase/Article/View/64/0/bulk-listing-products-in-storefeeder-version-1]
Yes, you can set minimum stock levels and view them on the specific report under the Products section.
Q. My website was written in PHP and now I need to link my inventory with eBay, can you acommodate? A. Yes, with a bespoke site you'll continue to add products via your own site, and replicate them into StoreFeeder to create listings for eBay (or Amazon...
Yes, you can setup RRP prices for products, then give the listing itself a price - the strike through price will therefore be the RRP, and the discounted listing price you set will display as the "offer" price.
Yes, each eBay store account is considered a channel, so it's easy to add more stores over time - There a great video tutorial to help you add more channels - please click HERE [http://support.storefeeder.com/index.php?/Knowledgebase/Article/View/37/17/vi...
Unfortunately, the information we currently have from DHL only currently allows us to dispatch within and send to German addresses. However don't panic, we are working hard on improving our compliment of courier integrations, so watch this space.
Yes there are a few ways you can reprint a label, this can be done in the edit order page, by clicking the button in the top right hand corner, using the normal dispatch method to dispatch the order (an error will pop up which will give you the opportunit...
Yes, StoreFeeder will update shipping information, order status & tracking numbers. The item is then marked as "despatched" on the channel.
Yes, you can set as many warehouses as you wish. StoreFeeder's "intelligent" warehousing based system allows you to hold stocks in various locations.
Yes - it's easy - simply follow this great little guide.... HERE [http://support.storefeeder.com/index.php?/Knowledgebase/Article/View/7/0/order-processing-pickwaves--packing-lists]
Creating a stock report is simple. Just go to the reports page in VERSION ONE and click on 'STOCK TAKE'. The information can be exported as either a .csv file or a pdf.
Throughout using StoreFeeder you may find that due to browser updates things such invoices, picking and packing lists may not display at all or may display differently to how they previously did. This could be down to the settings you have set for PDFs....
Great news, you do not need to do a thing! We have taken care of all that for you. Our team has added a Metapack integration to your account and updated all the shipping methods so you don't need to worry.
If you have set up printing within StoreFeeder and the printer is shared from another computer you may sometimes run into issues if the PC sharing the printer's name is too long or if that PC is switched off you will be unable to print. There is a worka...
All major Amazon marketplaces are covered
No, none of this information is required for the system to dispatch your orders correctly. The required information will help with speed, when dispatching pickwaves and orders, and the cut off times should help prevent mistakes, or any duplicate consignme...
Yes, this is entirely normal, this was an issue within our software, which allowed you to dispatch an order, even though it was not ready for dispatch, and did not create the right logs within the system. If you need to dispatch an order solely within the...
Microsoft have recently released an update for Excel that will prevent .XLS files downloaded from StoreFeeder to be opened in Excel. Below you will find the steps to follow to be able to open these files. The files we are aware that are affected by this...
This can be achieved by going to the 'DISPATCH ORDER > PICKWAVE SCREEN' in the warehouse menu, entering the order number and selecting the skip courier consignment toggle. This will just dispatch the order within the StoreFeeder system.
HOW TO LIST YOUR PRODUCT PRE-REQUISITES First you need to ensure your channel is setup and switched on. The product you want to list should already be setup on Storefeeder. If you haven't done either of the above, you will find quides in the Knowl...
If you send products to other countries, you may need to set country specific VAT codes. To do this in StoreFeeder, navigate to ('SETTINGS'>'COMPANY'>'COMPANY IDENTITY') and you will be presented with a list of your saved company identities. Find the comp...