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Knowledgebase : FAQ's
If you are selling unique products on Amazon, then you will want to create the listing from scratch yourself. To list a product on Amazon using the feature (or match and list), go to the 'LISTINGS' tab inside the product you wish to list. Then click on th...
StoreFeeder allows product mapping to listings in order that stocks can be synchronised between the two. To find out how either scroll down for instructions or watch this handy guidance video tutorial. When you first activated your channels within Store...
We operate a "Fully Supported Client" policy. All paying clients have access to the following support: KNOWLEDGEBASE If you have any questions or need technical assistance we provide lots of guides and "how to tutorials [http://support.storefeeder.com...
ROYAL MAIL DMO CODES FOR SHIPMENT IMPORT TEMPLATE The following document shows you the codes to use within StoreFeeder when creating a new Royal Mail Shipping Method and within the DMO order shipment template to ensure that the correct service is assign...
Our Rakuten integration enables you to: * Download your Rakuten Orders * Mark orders as despatched on Rakuten and notify customers * Update and synchronise your Rakuten inventory from StoreFeeder * Import any listing created on Rakuten into Stor...
Barcode scanning is only available to Banquet or Enterprise level accounts and is not turned on by default for your StoreFeeder account. If you have this level of account, please contact a member of StoreFeeder Support Team to activate this feature. If ...
StoreFeeder does not currently support Magento version 2.0. Versions up to and including Magneto 1.9. are fully supported via the API. This guide will assist you with installing the new StoreFeeder Magento API and removing the Netzkollektiv Magento P...
This knowledgebase will help you to diagnose any metapack errors you come across. The errors are split into the following classes: E10XXX - Internal, critical error preventing the whole system from working properly. Action: MetaPack handle these au...
If you have chosen to have an eBay listing template designed by Frooition you can export this from their software in a 'StoreFeeder ready' format using the following steps. From your Frooition account navigate to 'EBAY > LISTINGS', on this screen select...
PROCESSING DPD LABELS THROUGH YOUR DPD INTEGRATION CREATING THE DATA FILE To download the data file for export to the DPD Ship@Ease software, you need to carry out a ‘MANIFEST EXPORT’ Firstly you need to create a folder on the C: drive of your compu...
You can create custom shipping methods to apply to your eBay listings when listing a product using StoreFeeder. To create one, first click on 'SETTINGS' as shown in the image below. You will be taken to the 'INTEGRATIONS MANAGER' page. Now click on 'E...
The Match & List feature allows you to search for an existing item in the Amazon catalogue and add a new offer for the product. If the product you're selling already exists in the Amazon catalogue, then you will want to be using this feature to list again...
When setting up your shipping regions in StoreFeeder, you may want to create your own shipping regions. Below are tables containing the Royal Mail Shipping Zones. The Royal Mail has divided the world into four zones for air mail purposes, UK, EUROPE, WORL...
HOW TO CREATE A KIT PRODUCT A kit product is a package made of several other products. Usually, they cost a lower price than when in comparison to the same goods bought separately. Before you create a kit product (also known as the 'parent' product), ...
You may see this error when attempting to list a product to eBay. You may see the error for two reasons: 1) There may be a restriciton placed on your eBay account. 2) The listing may contain something that violates an eBay rule or policy. ACCOUNT RE...
AMAZON SELLER CENTRAL On Amazon seller central you can view your FBA stock under Inventory Manage FBA Inventory. Storefeeder currently supports 3 scenarios for FBA SCENARIO A - Download FBA orders SCENARIO B - Send orders (eBay - Magento) from SF...
After you have created a pickwave [http://support.storefeeder.com/index.php?/Knowledgebase/Article/View/140/0/creating-a-pickwave-and-despatching-your-orders] you can then produce a manifest to be processed by your courier software. You can produce a ma...
With the StoreFeeder dashboard you can instantly see an up to date overview of your business performance and quickly see areas which may need attention. This animated graph gives you an up to date visual representation of your sales over a given time fr...
Adding weights to your products is necessary when using weight-based shipping rules or exporting an order manifest for upload into a courier web app such as Royal Mail Dispatch Manager Online. Weights can be added in two ways, either individually by produ...
WHAT DOES IT MEAN?: This error message means that one of the images your are trying to submit to eBay does not meet their requirements on image size. The image must either be bigger than 500x500 pixels or the longest side of the image must be greater than...
Silent printing is a feature within the system which allows StoreFeeder to send invoices and labels directly to your printer. There are two methods of setting up silent printing. If you are one of the lucky few who are already using our SF Connector win...
Creating a Mail Order/Telephone Order (MOTO) order in StoreFeeder is simple. To start, navigate to the MOTO orders page by hovering over 'ORDERS' in the StoreFeeder menu bar and clicking on 'MOTO (PHONE ORDER ENTRY)'. This will take you to the 'NEW CUST...
This short video shows you how to creat an export file and importing into Royal Mail's DMO
It is possible to list multiple products at once using StoreFeeder. To start this process, hover over 'LISTINGS' in the menu bar and click 'BULK UPLOAD LISTINGS ' from the drop down menu. On the 'BULK UPLOAD LISTING' page select the channel to which y...
To add a warehouse to StoreFeeder, first click 'SETTINGS' in the top right corner. Select 'YOUR WAREHOUSES' from the menu on the left. You will be taken to the 'WAREHOUSES' page. Any warehouses added into StoreFeeder will appear here. To add a new w...
To create a pickwave in StoreFeeder, you will first need to go to the 'PICKING SCREEN' ('WAREHOUSE > PICKING'). Here you will see all of the orders that are ready to be dispatched. Only orders with the status 'COMPLETE READY TO PICK' will appear in the ...
Listing to Rakuten from StoreFeeder is easy. StoreFeeder includes a listing tool to allow the creation of new products and update existing products on Rakuten. The Listing Page is split into a number of sections in order to group relevant information ...
CAN I CREATE A VARIANT PRODUCT FROM A SIMPLE PRODUCT? Every single variation listing must have a product made that acts as the container product. This master product acts as the holder for all of the individual simple products that make up the variation ...
Integrating with UKMail through StoreFeeder is a simple process. First, on the settings page, click the green 'NEW INTEGRATION' button. Then from the 'NEW INTEGRATION' window, click on the 'COURIER' icon. Then from the list of couriers, click on the '...
Creating a Drop Shipment order or marking an order for Drop Ship in StoreFeeder is a simple process. Before you are able to create Drop Shipments, you will first need to create your Drop Shipper as a supplier in StoreFeeder. For more information on how to...
You can now link a PayPal payment gateway to your StoreFeeder account allowing you to process payments through PayPal on the 'MOTO ORDER PAGE'. This payment gateway DOES NOT allow you to process returns in StoreFeeder, only payment for orders on the 'MOTO...
Before you can export a manifest template for your chosen courier, you will first have to have set up the CSV Export Template for the courier and added your orders to a pickwave. For more information on creating a pickwave, see the Creating a Pickwave i...
ERROR: YOUR ITEM'S LOCATION IS NOT FILLED IN. THE LOCATION FIELD HELPS BUYERS DETERMINE THE POSTAGE COST(S) FOR THE ITEM, AND SHOULD ALWAYS BE INCLUDED Fix: The fix for this error is simple. Just navigate to the 'EBAY POSTAGE' page ('SETTINGS > EDIT/VIE...
Using StoreFeeder you can email purchase orders and drop ship requests directly from the software. Once everything is set up on your account, you will be able to click the send to supplier button against a drop shipment or purchase order and the details w...
Setting up a SagePay integration with StoreFeeder is a simple process. First, click the 'NEW INTEGRATION' button on your 'INTEGRATION MANAGER' page. From the list of Integration Types, select the 'PAYMENT GATEWAY' option... ...then select 'SAGEPAY'....
Many StoreFeeder clients have multiple eBay accounts or websites which use different logos etc. See the 'Creating a Company Identity [http://support.storefeeder.com/index.php?/Knowledgebase/Article/View/46/0/creating-a-company-identity-in-storefeeder]' ...
Once you have integrated an eBay store with StoreFeeder, you will want to import your eBay Store Categories into the system. To do this first navigate to your eBay integration ('SETTINGS > YOUR INTEGRATIONS') and click 'EDIT/VIEW INTEGRATION'. Now click o...
Packaging sizes can be used as both a suggestion of which size of box to use when shipping an order and a factor when filtering orders through your shipping rules. First we will look at the 'PACKAGING SIZES' page in StoreFeeder. ('SETTINGS > SHIPPING CO...
The direct integration with Royal Mail allows you to create labels, both integrated and thermal, for orders shipped with Royal Mail services as well as produce your end of day manifest all within StoreFeeder. The knowledgebase will assist you with setti...
Issue: EBAY LISTING IS NOT DISPLAYING A THUMBNAIL IMAGE ON THE EBAY LISTINGS PAGE. Solution: This is likely to have occurred on variation products when no image has been assigned to 'all' variations. Go to the 'PRODUCTS' page, find the product in qu...
To create your client invoices simply follow these easy steps...
Our Big Commerce integration enables you to: * Create product listings * Download your BigCommerce orders * Pick, pack and dispatch orders * Send tracking information to BigCommerce * Update and synchronise inventory * Sync stock levels to a...
At the end of the day, you will need to create the manifest on Net Despatch This does 2 things: * Creates the data and sends the information to Royal Mail * Produces the manifest to print and hand to the Royal Mail driver Log in to your Net Despa...
The process of despatching orders that have shipping methods associated with the Royal Mail Direct Integration is very similar to despatching orders with current shipping methods in StoreFeeder. However, there are some points to be aware of. Firstly, all ...
An unrecognised order is an order that contains a product SKU that is not currently in StoreFeeder. These orders will be highlighted in pink on the Orders page as shown below. To change an order status to recognised, you will need to create a product fr...
StoreFeeder has developed an entirely new EPOS orders system, integrated so clients can use StoreFeeder as an EPOS. The page is designed to work with all hand held scanners, and will recognise a products SKU, EAN, UPC or ISBN code. EPOS (Electronic Poin...
Once you have created either a simple or variant product in StoreFeeder, you will be ready to list that product. For more information on creating products please visit the links below: For simple products, please see this knowledgebase [http://support.s...
Below is a full list of supported eBay template tokens for use on your eBay listing template. These will be need to be added to your template by your template designer. SUPPORTED TEMPLATE TOKENS * eBay title - {{title}} * eBay Subtitle {{subtitle}}...
To begin the integration process of your KashFlow account with StoreFeeder, first you need to click on 'SETTINGS' in the top right of the screen. Now you will see the 'INTEGRATION MANAGER' page. To Create a new integration click the 'NEW INTEGRATION' bu...
Open up the invoice template in StoreFeeder ('SETTINGS > WAREHOUSE > INVOICE TEMPLATES' and then click on the template you want to adjust). To have this on an invoice a token needs to be added in the HTML section, so in the body tab, change the option a...
Setting up stock alert emails for a supplier is simple. Navigate to the suppliers page ('PRODUCTS > SUPPLIERS') then click 'EDIT/VIEW' next to the supplier you wish to set alerts for. All you will then need to do is set the 'SEND EMAIL WHEN PRODUCT BELO...
This short video will show you how to create DMO shipping methods
The first step to getting the SF Connector to work on your machine is, to navigate to your 'COURIER INTEGRATION' page. Currently the app will support Royal Mail, Yodel, DPD and Other Courier. Once you are on one of these pages you will see an option to do...
Using the 'PRODUCT IMPORT/EXPORT' feature in StoreFeeder will allow you to export your entire product catalogue for you to make changes to or review and make changes to or create new products in bulk. Your products are exported in a .xls format which can ...
Adjusting stocks in the StoreFeeder system is easy - watch this quick guide...
The vast majority of problems regarding uploading a product to Amazon can be solved by understanding the responses given by Amazon. This then allows you to know what it is about your listing that Amazon isn't accepting, change it and be able to list succe...
If an order is cancelled by a customer after it has been added to a pickwave, you will need to remove it. Orders can be removed from pickwaves in two ways. REMOVING AN ORDER FROM A PICKWAVE VIA THE EDIT PICKWAVE PAGE To do this, first go to the 'PICKI...
SETTING UP YOUR PRODUCT INFORMATION In order to get your products ready for use with the Royal Mail Direct Integration you will need to have at least two key pieces of information, 'PACKAGING SIZE' and 'WEIGHT'. These can be found on a product's 'ADDITI...
Creating Shipping Regions in StoreFeeder is a very simple and straightforward process. First click on 'SETTINGS' in the top right of the screen. You will be taken to the 'INTEGRATION MANGER' page. Here click on 'SHIPPING CONFIGURATION' then 'SHIPPING ...
This advice applies ONLY to webinterpret created listings and the download of orders from international eBay / Amazon sites It will depend on the translation service you have chosen and how they apply the translations to your listings. Many such services...
This knowledgebase article will show you how to create an invoice using the invoice templates and tokens. If you want to make drastic changes to the invoice or create one from scratch, a good level of HTML knowledge is required. To create a new invoice,...
SETTING UP ROYAL MAIL DIRECT INTEGRATION SHIPPING METHODS Setting up Methods for the Royal Mail Direct Integration is very similar to the process for creating shipping methods for other couriers, with just a few notable differences. Only fields that are...
Where sales channels are not integrated with the StoreFeeder software yet, you now have the ability to import orders via a CSV import in bulk, rather than individually order by order. Most sales channels will offer the option of exporting a CSV file of or...
CSV ORDER IMPORT IS NOW AVAILABLE FOR GENERAL USE. To access the service, click on the CSV Order Import menu item under the orders menu. On this page you will see a drop down list asking you to select the relevant channel, and a button allowing you to s...
If you are a Banquet or Enterprise StoreFeeder customers, then you have access to an Amazon Repricer built into the system. This feature will run throughout the day, checking the prices of your Amazon listings compared to your competitors and automaticall...
To add a new custom tax rate please go to 'SETTINGS > MISC > TAX RATES COUNTRY SPECIFIC' You will see this screen. To add a new tax Rate please click on green button labelled 'NEW TAX RATES BY COUNTRY'. The above window will appear. For example, i...
You can set Cut Off Times for your courier against your courier integration in StoreFeeder. UK Mail has been used as the example in this knowledgebase. To add courier cut off times, first click 'EDIT/VIEW INTEGRATION' next to your courier. Then click on...
Q: Does StoreFeeder support Auction Listings ? A: Storefeeder doesn't support the creation, management or editing of auction listings HOWEVER we do support the processing of orders from auction listings.
Using the 'LISTINGS IMPORT/EXPORT' feature in StoreFeeder will allow you to export all your listings for a single channel for you to review or make changes to in bulk. Your listings are exported in a .xls format which can be easily viewed with most spread...
The final stage to the despatch process for orders with a Royal Mail Direct Integration service is to Manifest the days orders with Royal Mail. Up to this point in the despatch process, StoreFeeder has not yet contacted the Royal Mail system with the your...
Occasionally when trying to save and upload a listing to Amazon you will be presented with the following error: "EXCEPTION HAS BEEN THROWN BY THE TARGET OF AN INVOCATION" This is usually due to the fact that color has been chosen as a one of the identif...
If you are experiencing an error page when trying to process a payment using Sage Pay in StoreFeeder, you may need to add StoreFeeder's IP address as an additional address to your account. Your live and test accounts are treated separately, so you may wan...
When creating listings for Amazon, Rakuten and potentially other channels you may get errors when trying to save and upload telling you the description is invalid. This is often due to the fact that the description contains HTML formatting and these 2 c...
The options used for you purchase orders can be changed on the 'PURCHASE ORDER OPTIONS' page. This can be found on the settings page. To see the settings page, click on 'SETTINGS' in the top right of any page within StoreFeeder. Once in the settings pag...
Changing product values such as price and stock count is easy - watch this step-by-step guide...
There are multiple ways for you to adjust inventory levels for a product inside of StoreFeeder, either in bulk or by an individual product, and this knowledgebase will show you how. BULK INVENTORY UPDATE BY SPREADSHEET To update the inventory on multi...
The 'BULK INVENTORY UPDATE' feature in StoreFeeder allows you to update your product inventory in bulk or update up to 50 individual SKUs at one time. Inventory CANNOT be updated through the 'PRODUCT IMPORT/EXPORT'. Inventory adjustments can only be made ...
Once you have created either a simple or variant product in StoreFeeder, you will be ready to list that product. For more information on creating products please visit the links below: For 'SIMPLE PRODUCTS', please see this knowledgebase [http://support...
Fulfilment By Amazon (FBA) can be used with StoreFeeder to fulfil both orders from your Amazon channel and orders from your eBay and any other sales channels. WHAT IS FULFILMENT BY AMAZON? Fulfilment By Amazon (FBA) is a service offered by Amazon allo...
Our Royal Mail via NetDespatch Integration enables you to: * Produce Royal Mail labels in StoreFeeder * Send order information to your Royal Mail OBA account Please note that you will need to create a separate NetDespatch Integration for your Royal...
Our Shopify integration enables you to: * Download your Shopify Orders * Mark orders as despatched on Shopify and notify customers * Update and synchronise your Shopify inventory from StoreFeeder * Import any listing created on Shopify into Stor...
To upload a product to Flubit, first navigate to the product you wish to list. Then, once you are on the product 'GENERAL' page, click on the 'LISTINGS' tab on the left side of the page and click on the green 'NEW LISTING' button. You will see a window ...
To add a new custom tax rate please go to 'SETTINGS > MISC. > EXCHANGE RATE' Then click the 'NEW EXCHANGE RATE' button. Select the currency exchange you wish to make from the 'EXCHANGE' dropdown box and click the 'ADD EXCHANGE RATE' button. You will...
You may find that you are having trouble with despatching orders going to isle of man and channel islands. This maybe down to the method you have selected for the order, if this is the case please see the below for services supported by Isle of man and ch...
CHANNEL SETTINGS The CHANNEL SETTINGS section of the page lets you select which services you would like to run for the channel and as well as set the currency for that channel. These settings appear on ALL marketplace and webstore channel integrations...
Currently, bulk listing upload is only available for the following channels: * Amazon * eBay * Magento To upload products in bulk through StoreFeeder, first hover over 'LISTINGS' in the menu bar and then click on 'BULK UPLOAD LISTINGS'. You ...
This page acts as a glossary of terms used in StoreFeeder. Understanding these terms will help you to both understand StoreFeeder and our knowledgebase. ABSOLUTE ADJUSTMENT - A change in inventory to the value specified. eg, an adjustment of 1 to 5 woul...
The STOREFEEDER GRID INTERFACE can be used to more efficiently view and filter your data on the LISTINGS, ORDERS, PRODUCTS, CUSTOMERS and PICKING OVERVIEW page. USING THE STOREFEEDER GRID FILTERS The filters on the StoreFeeder Grid allow you to sort y...
Once you are happy that StoreFeeder contains your "master" inventory and that stock levels and pricing are accurate you can choose to turn on Stock Management. It is important to realise that the StoreFeeder system acts as the 'MASTER' file, so before you...
We have added a new feature to the system, which allows users to map multiple listings to a single product in one go. This process can only be applied to simple products being mapped to other simple products. The first thing that needs to be done is to ...
There are various methods to create international listings, below you will find the main options FOR THOSE REQUIRIING TRANSLATION ONLY with guidance on settings... If your source language is the same as your target audience this translation information do...
StoreFeeder now has a direct integration with 13Ten. Before you start you will need to setup an account with 13Ten. For information visit www.13-ten.com [http://www.13-ten.com]. Once you have contacted 13Ten and created an account with them you will nee...
Occasionally you will need to be able to break a mapping to a product and set up the mapping from scratch. This could be if you have accidentally mapped the wrong product(s) to the listing or if you have made significant changes to the listing on channel ...
Exporting orders is a feature provided by StoreFeeder that allows you to obtain an excel file of your orders which can be useful for many reasons. To use this feature follow the instructions below: 1. Place your mouse over the orders tab (this is locate...
Our Yodel via NetDespatch Integration enables you to: * Produce Yodel labels in StoreFeeder * Send order information to your Yodel account To add a NetDespatch integration to StoreFeeder, first click on 'SETTINGS'... ...and click on the green 'N...
When a purchase order is created and sent to supplier, for ease of updating inventory levels of products as effectively and smoothly as possible this is automatically re-created in the deliveries section which allows you to book in the correct quantity re...
By default, out of stock products will still appear as avaliable on your Big Commmerce storefront. However, it is very simple to change this by altering a few settings in the Big Commerce admin pannel. Firstly, log into your Big Commerce store and navig...
To create a shipping method for Royal Mail via a NetDespatch integration, first click on 'SETTINGS' in the top right corner of the page and then select 'SHIPPING CONFIGURATION' from the settings menu on the left hand side of the page and then select 'SHIP...
Orders in StoreFeeder have an order status that denotes the point at which the order is at in the despatch process or if it requires attention from a memeber of staff. Below is a list of all ORDER STATUS in StoreFeeder and what the mean. ORDER STATUS...
To create a shipping method for Yodal via a NetDespatch integration, first click on 'SETTINGS' in the top right corner of the page and then select 'SHIPPING CONFIGURATION' from the settings menu on the left hand side of the page and then select 'SHIPPING ...
You will first need to have installed the latest version of SF Connector on your despatch machine. If you have yet to do so, see this knowledgebase [http://support.storefeeder.com/index.php?/Knowledgebase/Article/View/158/5/setting-up-sf-connector]for ins...
We have received a lot of clients who have hit an issue with our import feature invovling leading zeros in Microsoft Excel. NOTE: _Instructions for Excel 2007 will be added shortly._ There seems to be two main issues which we as a company have tried t...
StoreFeeder is built around several key concepts that will greatly improve your multi-channel selling experience as well as save you time and increase your sales channels usability. Below are the six main concepts that should be adhered to by all users....
StoreFeeder allows you to create suppliers that can be assigned to products. This can be particularly useful when it comes to things like finding out product lines for a particular supplier or creating a purchase order for a supplier. To create supplier...
Within StoreFeeder's settings there is an option which reads 'COMPANY' (this is located on the left hand side of the menu within the settings page). When clicked you are presented with two options these are: 1. Company Identities - A company identity ...
Within Storefeeder we have an EPOS system that allows you to scan products and print invoices. For whatever reason you may wish to use a desired template to print the invoices. Follow the steps below to apply your own custom template for the EPOS invoic...
Using the CSV Order Import page, it is possible to import orders from your Amazon accounts into StoreFeeder. Below are the mappng links you need to make between the fields on your import file and the fields in StoreFeeder. If you are importing orders from...
Please follow this eBay link to investigate any errors you may see when listing to eBay. They are usually data specific e.g. picture quality or important info missing. http://developer.ebay.com/devzone/xml/docs/reference/ebay/errors/errormessages.htm [h...
To create a shipping method for 13Ten, first click on 'SETTINGS' in the top right corner of the page and then select 'SHIPPING CONFIGURATION' from the settings menu on the left hand side of the page and then select 'SHIPPING METHODS'. Here you will need...
Yes. Uploading magento categories via a spreadsheet is possible. Please see the below steps on how to do this: For ease I will break this down into 2 steps: 1. Getting a valid spreadsheet template for import 2. Format and setup of Magento categories ...
When StoreFeeder communicates with your sales channels there are two main modes in which this communication takes place: Synchronous and Asynchronous. Synchronous communication means that we send the data to the channel and get an immediate response abo...
StoreFeeder has a feature allowing you to split orders if one element or more is out of stock. By using this feature you are able to separate the order into two orders. This can only be applied to orders where there are products on the order that are ou...
StoreFeeder's Phone Order channel type integration enables you to: * Create MOTO orders in StoreFeeder * Exchange orders * Return or part return orders * Take payment for an order via SagePay or PayPal * Produce labels and invoices for orders ...
The combined shipping discount in StoreFeeder is a switch that allows you to turn this on for the listing, but the configuration for this is done in eBays back end. Please note this can be done on a per listing basis and in bulk. Please see the below st...
Silent printing is a feature within the system which allows StoreFeeder to send invoices and labels direct to your printer. There are two methods of setting up silent printing, if you are using our SF Connector windows app, the instructions for setting ...
A useful feature within StoreFeeder is being able to use the product price to update listing prices. How this works: In order to update a listing price via a product price you just need to ensure that the listing price that you would like to be update...
Yes, they are on the website and here again for your perusal..... StoreFeeder Terms and Conditions : 1. INTERPRETATION 1.1 Definitions. In these Conditions, the following definitions apply: > BUSINESS DAY: a day (other than a Saturday, Sunday or pu...
Please note that the Amazon Logistics Integration is currently in Beta and is only available for selected customers. Additionally, Amazon Logistics orders CANNOT be processed in bulk due to Amazon's API Restrictions. Orders placed on Amazon and importe...
For information on how Shipping Methods work in StoreFeeder, please see the Key Concepts When Creating Shipping Rules knowledgebase [http://support.storefeeder.com/index.php?/Knowledgebase/Article/View/302/67/key-concepts-when-creating-shipping-rules-in-s...
If you've tried to list an item to Amazon from StoreFeeder and it has not been successful you can find details of the errors by using the 'SUBMISSIONS' tab on the Amazon Listing Page in StoreFeeder. This will show you a list of the recent submissions of...
It is possible to change the Royal Mail Direct Shipping Method of an order in StoreFeeder after it has been despatched, but before it has been manifested. You will first need to navigate to the 'MANAGE ORDERS' page in StoreFeeder, locate the order and t...
Once you have integrated an eBay store with StoreFeeder, you will want to import your eBay Store Categories into the system. To do this first navigate to your eBay integration ('SETTINGS > YOUR INTEGRATIONS') and click 'EDIT/VIEW INTEGRATION'. Now click o...
OVERVIEW When listing your products out to channel, StoreFeeder allows you to use several mechanisms to modify your actual inventory figures before supplying them to the channel. In this way you can either list extra items of stock or only list a proport...
This guide will help you if you are switching to a different courier or adding a new courier and you want to update your Shipping Rules to select Shipping Methods for the new courier or you want to create similar rules for your new courier. The first st...
Shipping Rules Criteria Weightings offer you the opportunity to tailor how StoreFeeder determines which of your Shipping Rules to use when more than one rule could apply to an order. Criteria Weighting is an advanced feature of our Shipping Rule system an...
You may find that your Variant Attribute Values are not appearing in the correct order on your eBay listings. The order of these values can be easily changed within StoreFeeder and updated to your listings. To view the 'VARIANT ATTRIBUTE VALUES' page, f...
StoreFeeder gives you some facilities to export your customer's information, but what if you're looking specifically to get email information out for use in a email campaign? This guide should help you with that. The first step is to export your custome...
To create a shipping method for UKMail integration, first click on 'SETTINGS' in the top right corner of the page and then select 'SHIPPING CONFIGURATION' from the settings menu on the left hand side of the page and then select 'SHIPPING METHODS'. Now c...
The 'DEFAULT ORDER EXPORT TEMPLATE' in StoreFeeder allows you to set a custom definition when exporting order information on the manage orders page. From the 'SETTINGS' page, click on 'EXPORT CONFIGURATION' and then 'ORDER EXPORT' from the menu on the l...
The BARCODE MANAGER in StoreFeeder enables you to upload your barcodes and add them to your listings and products at a click of a button. From the 'SETTINGS' page, click on 'MISC' and then 'BARCODE MANAGER' from the menu on the left side of the page. ...
To create a pickwave, you will first need to navigate to the 'PICKING' page in StoreFeeder ('WAREHOUSE' > 'PICKING'). You will see all orders that are ready to be picked and despatched. Only orders with a status of 'COMPLETE (READY TO PICK) will appear on...
Adding Channel Shipping Methods for BIG COMMERCE and SHOPIFY Shipping methods for both 'BIG COMMERCE' and 'SHOPIFY' can be automatically imported from your webstore. Once you have set the shipping methods on channel, simply click the 'IMPORT CHANNEL SHI...
Throughout using StoreFeeder you may find that due to browser updates things such invoices, picking and packing lists may not display at all or may display differently to how they previously did. This could be down to the settings you have set for PDFs....
The process of sending an order using 13Ten is very simple and straight forward. The first thing to do is assign the shipping method to an order, this can be done using the shipping rules within your account, further information regarding shipping rules c...
Within StoreFeeder's settings there is an option which reads 'INTEGRATION MANAGER' (this is located on the left hand side of the menu within the settings page). Under this setting you have a sub option which is labelled 'YOUR INTEGRATION'. That the sub ...
eBay Default values allow you to create a basic template for a listing allowing to to create your listings quicker and list out to your eBay channels in bulk. There are two ways to create default values in StoreFeeder, on your eBay integration and directl...
If you have set up printing within StoreFeeder and the printer is shared from another computer you may sometimes run into issues if the PC sharing the printer's name is too long or if that PC is switched off you will be unable to print. There is a worka...
Our Xero integration enables you to: * Automatically send data information to you Xero account. * Set which order statuses will be sent to Xero * Specify which channels sales data will be exported for To add a Xero integration to StoreFeeder, fir...
Courier Cut Off Times are supported by the following courier integrations: Interlink, DPD, UK Mail and Parcel Force Courier Cut Off times settings can be used to tell a courier when you warehouse is closed, so if you are despatching orders over a weeken...
Microsoft have recently released an update for Excel that will prevent .XLS files downloaded from StoreFeeder to be opened in Excel. Below you will find the steps to follow to be able to open these files. The files we are aware that are affected by this...
Below is the list of fields available to export using the product export feature. STANDARD FIELDS ID SKU Parent SKU Name Description Inventory Out Of Stock Date Allocated On Orders (Read Only) On Back Order (Read Only) On Purchase Or...
If an order requires attention for any reason, then it can be marked as such in StoreFeeder. To mark an order as 'ATTENTION REQUIRED', first navigate to the 'ORDERS' page (Orders>Manage Orders) and click on the orders' 'ORDER ID', as shown in the image ...
Below is a full list of tokens available for use with the DEFAULT ORDER EXPORT csv template. AttributeValue Batch Billing Address 1 Billing Address 2 Billing City Billing Company Billing Country Billing County Billing Department Billin...
Before you can create a listing on your Big Commerce channel, you will need to create the item to be listed as a product in StoreFeeder first. For more information on product creation see these knowledgebases: Creating a simple product in StoreFeeder [h...
The 'REGIONAL SETTINGS' page in StoreFeeder enables you to set the time zone used on your account. The time zone selected will affect customer invoices, import/export data, reports, stock adjustments ect. To view your regional settings, first navigate t...
You can organise specific listings on Amazon into Shipping Groups which will determine the shipping method applied when theses items are ordered. You will need to create the Shipping Groups in Amazon Seller Central before you can apply them to listings. ...
Please note that Tesco is currently an invite only marketplace. Only merchants invited by Tesco are able to use this integration. Our Tesco integration enables you to: * Download your Tesco Orders * Mark orders as despatched on Tesco and notify c...
Stock Locations To add a new stock location, first navigate to the 'STOCK LOCATION OVERVIEW' page. ('WAREHOUSE'>'STOCK LOCATION OVERVIEW') You will see any previously existingstock locations. To add a new stock location, click the 'NEW LOCATION' but...
Sometimes it will be necessary to adjust your product stock levels and locations. In this guide, we will show you how to make adjustments to the location of your stock within StoreFeeder, both manually, and as a bulk upload. _Please note that Multi-Stoc...
_Please note that Multi-Stock Locations is a paid feature for Enterprise level customers. If you would like this feature adding into your StoreFeeder account, please speak to our sales or support teams._ Sometimes it will be necessary to transfer your ...