StoreFeeder is able to send email to your customers and or suppliers using your email service provided. In order to do this StoreFeeder would need you to enter the details of your email on the email settings page. You can find this page from Settings -> Email Configuration -> Email settings -> New Email settings.
This knowledge base explains how this works in more detail - https://my.storefeeder.com/Settings/Email/EmailSettings.aspx
If you find that emails are not being sent the first thing to do is to test the connection on the settings page for the relevant identity.
If you get the error ‘Unable to connect to Email server. Check your Email settings are correct’
The first thing to do is to check your entered credentials; if a password has recently changed on your client, it will need amending here. It is advisable to try logging into your client to check your credentials are correct.
Using Gmail
If you are using Gmail as your email provider, there are certain configuration setting need to be applied for StoreFeeder to be able to send email using those details.
If you’ve enabled 2-factor authentication on your Gmail account this can cause connection issues between StoreFeeder and your client, we’d recommend disabling this if this is the case.
And in addition, you will need to enable enabling less secure apps option on Gmail.
The following support articles from Google are also beneficial if you’re having problems connecting –
https://support.google.com/a/answer/2956491?hl=en – This covers setting up SMTP relay messages through Google.
https://support.google.com/accounts/answer/6010255?hl=en – This covers enabling less secure apps on your Google account for better connection.
If you find that you’re still having problems with your email client connection, please get in touch with the support team.
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