Integrating Royal Mail via NetDespatch

Our Royal Mail via NetDespatch integration lets you print Royal Mail labels in StoreFeeder and send order information to your Royal Mail OBA account. This guide explains how to set it up.

Using the current view? You set up and edit courier integrations on the legacy pages shown in this guide. See How to Manage Courier Integrations in the Current View for how to reach them.

Note: Royal Mail international services need a separate NetDespatch integration. Follow this guide once for your domestic services and again for your international services.

Before you start

You'll need these details. NetDespatch provides them: ask your NetDespatch account manager if you don't have them.

Field	What it is
API Username	Your NetDespatch API username.
API Password	Your NetDespatch API password.
Account ID	Your Royal Mail account ID.
PPI License Number	Your Royal Mail PPI number.

StoreFeeder can't generate or look these up for you.

Step 1: Start a new integration

Click Settings at the top right of the page. The Integration Manager opens.
Click + New Integration, then select Courier as the integration type.

The StoreFeeder Dashboard with the Settings link highlighted

The Integration Manager page with the New Integration button highlighted

The New Integration window with the Courier integration type highlighted

Step 2: Choose NetDespatch

Select NetDespatch from the list of couriers.

The list of couriers in the New Integration window with NetDespatch highlighted

Step 3: Name the integration

Enter a profile name for your NetDespatch integration, then click + Add Integration.

Step 4: Enter your NetDespatch details

The Integration Details page opens.

Enter your API Username and API Password.
Enter your Royal Mail account ID in Account ID, and your Royal Mail PPI number in PPI License Number.
Click Save at the bottom of the page.

The NetDespatch Integration Details page with the Courier API Settings fields

Next, add shipping methods for the Royal Mail services you use. See Creating a Shipping Method.

Troubleshooting

I don't have my NetDespatch details
These are issued by NetDespatch. Ask your NetDespatch account manager for them.

My international Royal Mail services don't appear
Royal Mail international services need a separate NetDespatch integration. Repeat this guide to add a second one.

Still stuck? Contact StoreFeeder support with your account name, the profile name of your Royal Mail NetDespatch integration, and the exact message shown when you save the integration or despatch an order. Please don't send your API Password.