How to Integrate Storefeeder with Virtualstock

1. Getting your Virtualstock username and password

Storefeeder does not issue these credentials — they come from Virtualstock (or the retailer that onboarded you onto Virtualstock), and are the same login you use for the Virtualstock Supplier Portal.

• New suppliers: credentials are issued during Virtualstock's supplier onboarding process, run either by Virtualstock directly or by the retailer that's bringing you onto their network. Onboarding typically includes a setup/configuration phase, user account creation, and a "train the trainer" session before go-live.
• Existing suppliers / lost or reset credentials: contact your Virtualstock account manager or the Virtualstock service desk — they manage and provision all API/portal access. There's no self-service credential creation.
• The login is basic auth (username + password) — the same credentials used to log into the Virtualstock web portal, not a separate API key or OAuth client id/secret.
• If your retailer/account is provisioned with a sandbox (UAT) environment, ask Virtualstock for a separate set of sandbox credentials — these are distinct from your live/production login.

2. Connecting the channel in Storefeeder

1. Go to Settings → Integrations and add a new Virtualstock channel.
2. Fill in the Integration Profile:
   • Profile Name — any label to identify this connection.
   • Company Identity — the Storefeeder company identity to link orders/stock to.
3. Under Link your Virtualstock Account, enter:
   • Username / Password — your Virtualstock portal credentials (see above).
   • Sandbox toggle — turn this on only if you were given sandbox/UAT credentials and want to test against Virtualstock's non-live environment.
4. Click Test Connection to verify the credentials before saving. If it fails, double check the credentials are correct (a common cause of failure) — reach out to Virtualstock support if the login itself is not working on their portal either.
5. Configure sync options (each is a toggle, all optional beyond your needs):
   • Import Orders — download orders placed on Virtualstock into Storefeeder.
   • Update Shipping Details — push tracking/despatch info back to Virtualstock once orders ship.
   • Automatic Product Download — pull Virtualstock listing/product data into Storefeeder automatically.
   • Update Prices — push stock levels and prices from Storefeeder back to Virtualstock.
6. Click Save. On first save, Storefeeder registers the integration with Virtualstock's API using your credentials; subsequent saves just update sync settings.

3. Troubleshooting