For Easyship orders StoreFeeder does not generate the label at all, Amazon generates the label when the order is placed and when you despatch the order in StoreFeeder we will go an fetch the label so generally there are not many different error messages.
The most common error for Amazon Easyship orders is the error that says "No CREATED or ACCEPTED shipment found for order..."
New to Easyship & No Orders are Generating Labels?
If you are getting this error for all of your easyship orders you try to ship through StoreFeeder and you are new to using easyship it's very likely that Amazon haven't provided you with API access. In the first instance please contact Amazon support and request Easyship API access.
Succesfully Shipping Most your orders but some orders are failing?
If you are succesfully shipping most of your orders but are still getting a handful of errors one orders there are 2 reasons we're currently aware of:
- You're trying to despatch the order in storeFeeder before amazon have generated the easyship label so when we try get the label for the order there is nothing available. If this may be the case for your order if you wait 30 minutes and try again this should resolve the error.
- You're trying to despatch an order after the easyship cutout, easyship's default cutoff is 3pm so if you have an order placed before that time the label amazon generate for that order is only valid until that 3pm cutoff and after that fetching the label will fail. If this is the scenario you may still be able to get the label on Amazon.
If neither of those scenarios fit please contact the StoreFeeder support team for further assistance.
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