How to Integrate Visualsoft – StoreFeeder

This article explains how to connect your Visualsoft webstore to Storefeeder, what data syncs between the two systems, and how to troubleshoot the most common connection issues.

Before you start

You'll need the following details from your Visualsoft account before connecting:

Field	What it is
Base Url	The web address Storefeeder uses to reach your Visualsoft store's API.
Client Id	The API client identifier issued by Visualsoft for your store.
Username	The API username provided by Visualsoft.
Password	The API password provided by Visualsoft.

All four fields are required.

How to get these details from Visualsoft

Visualsoft doesn't provide a self-service page for generating API credentials — you'll need to request them from Visualsoft directly:

Contact your Visualsoft account manager, or
Raise a request through Visualsoft support at support.visualsoft.co.uk, or
Call Visualsoft support on 01642 676 018, or use their contact form at visualsoft.co.uk/contact

When you get in touch, let them know you want to set up an API integration with a third-party system (Storefeeder) and ask for your Base Url, Client Id, Username, and Password for API access. Visualsoft will issue these to you directly — Storefeeder cannot generate or retrieve them on your behalf.

Step 1: Open the Visualsoft integration settings

In Storefeeder, go to Settings > Integrations and select Visualsoft from your list of channels.

Step 2: Enter your connection details

Enter your Base Url, Client Id, Username, and Password in the fields provided. Once saved, these fields will display as "received" rather than showing your credentials again — this is expected behaviour and confirms the details were stored.

Step 3: Test the connection

Click Test Connection to confirm Storefeeder can reach your Visualsoft store with the details you've entered. If the test fails, double-check each field for typos before continuing — see Troubleshooting below.

Step 4: Connect

Click Connect to finish setting up the integration. To change your credentials later, update the fields and click Update Connection. To remove the integration entirely, click Disconnect.

Troubleshooting

"ClientId must not be empty" / "Username must not be empty" / "Password must not be empty"
One or more required fields were left blank. Go back into the integration settings and make sure all four fields are filled in before clicking Connect.

"Failed to create integration" / "Failed to update integration" / "Failed to test integration connection"
Storefeeder couldn't reach Visualsoft with the details provided. Double-check your Base Url is correct and that your Client Id, Username, and Password haven't expired or been rotated on the Visualsoft side. If the problem persists, contact Storefeeder support and quote the error reference shown on screen — this lets support look up the exact failure in the logs.

Test Connection fails
This usually means the credentials are valid but the store couldn't be reached, or the credentials themselves are incorrect. Re-enter the details carefully — once saved, fields display as "received" and can't be visually double-checked, so re-type them rather than assuming they were entered correctly.

Orders aren't importing
Check that the order was placed within the last 30 days — orders older than this are not picked up by the automatic import. If a specific order is missing, contact Storefeeder support so it can be flagged for a manual re-download.

Still stuck? Contact Storefeeder support with your account name, the Visualsoft channel name, and (if shown) the error reference from the failed action. This helps our team locate the exact log entry for your connection attempt.