How to Export Customers (legacy)

This guide explains how to export all of your customers, or a selected group of them, from the standard Customers page as a CSV file you can open in Microsoft Excel or Google Sheets.

Before you start

These steps use the standard version of the Customers page. If you're using the beta Customers page, you won't see an Export button. See How to Export Customers to switch views.

Step 1: Open the Customers page

Go to Customers > Manage Customers.

The StoreFeeder top menu with Customers open, showing the Manage Customers option

The Export button is in the toolbar above the customer grid, next to Delete and Clone.

The customer grid toolbar with the Delete, Clone and Export buttons, and the filter boxes under each column heading

Step 2: Export all customers

Click Export.
In the Customers To Export dropdown, choose All Customers.
Click Export in the dialog.

The Export Customers dialog with the Customers To Export dropdown open, showing Selected (Checked) Customers and All Customers

The CSV file downloads through your browser, usually to your default downloads folder. It's named with the date and time of the export, for example Customers 2026-11-03 15.07.32.csv. The dialog stays open after the download starts, so click Cancel to close it.

Note: The dropdown is set to Selected (Checked) Customers by default. Change it to All Customers before you click Export, or you'll see an error if no customers are ticked.

Exporting selected customers

To export only some of your customers:

Narrow down the list using the filter boxes under the column headings, for example Name, Postcode or Email Address.
Tick the checkbox next to each customer you want to export. To tick every customer on the current page, use the checkbox at the top of the grid.
Click Export.
Leave Customers To Export set to Selected (Checked) Customers.
Click Export in the dialog.

The grid shows 20 customers per page by default. To tick more customers at once, increase Page Size at the bottom of the grid, up to 500.

What's in the export file

The file has one row per customer and the following columns:

Column	What it contains
Customer Reference	The customer's reference in StoreFeeder
Name	The customer's name
Company	The company name, if there is one
Address Line 1, City, Postcode	The customer's address
Email Address, Phone	The customer's contact details
Notes	Any notes saved against the customer
Is Business	Whether the customer is marked as a business
UKIMS Number, EORI Number	The customer's customs registration numbers, if they've been added

Only the first line of the address is included. Order history and channel details aren't part of the export.

Troubleshooting

I can't see an Export button
You're on the beta Customers page. See How to Export Customers for how to switch to the standard page.

A red error banner reading One or more required fields are missing/invalid

"One or more required fields are missing/invalid."
You chose Selected (Checked) Customers but haven't ticked any customers. Close the dialog, tick the customers you want, then try again. To export everyone, choose All Customers instead.

The file doesn't download
Check your browser's download manager, and make sure your browser isn't blocking downloads or pop-ups from StoreFeeder.

Still stuck? Contact StoreFeeder support with your account name, the option you chose in Customers To Export, any filters you'd applied, how many customers you expected compared with how many the file contains, and the browser you're using.