How to integrate with Evri business (Hermes business)

This guide explains how to connect your Evri business (Hermes) account to StoreFeeder. Use it if your Evri documentation lists SIT and PROD credentials.

Using the current view? You set up and edit courier integrations on the legacy pages shown in this guide. See How to Manage Courier Integrations in the Current View for how to reach them.

Note: If your Evri documentation doesn't list SIT and PROD credentials, use the standard Evri integration instead. See How to integrate with Evri.

Before you start

You'll need these details from Evri. Start with your SIT (test) credentials:

Field	What it is
API Username	Your API username.
API Password	Your API password.
Account Client ID	Your Evri client ID.
Account Client Name	Your Evri client name.

All four are required. StoreFeeder can't generate or look these up for you: ask Evri if you haven't been given them. You'll replace the SIT credentials with your PROD (live) credentials later, in Step 5.

Step 1: Start a new integration

Click Settings at the top right of the page. The Integration Manager opens.
Click + New Integration, then select Courier as the integration type.

The Integration Manager page with the New Integration button highlighted

The New Integration window with the Courier integration type highlighted

Step 2: Choose Hermes

Select Hermes from the list of couriers.

The list of couriers in the New Integration window with Hermes highlighted

Step 3: Name the integration

Enter a name for the integration, then click + Add Integration.

Step 4: Enter your SIT credentials

The Integration Details page opens.

Choose your Company Identity, and change the Profile Name if you want to.
In the Courier API Settings section, enter your SIT API Username, API Password, Account Client ID and Account Client Name.
Click Save at the bottom of the page.

The Hermes Integration Details page with the Courier API Settings fields

Step 5: Switch to your live credentials

Contact StoreFeeder support so we can enable your account to use the test credentials. You can then generate a test label to send to Evri.
When Evri has approved it, contact StoreFeeder support again so we can enable PROD credentials.
Replace the SIT credentials with your PROD (live) credentials on the Integration Details page, and click Save.

Next, add shipping methods for the Evri services you use. See Creating a Shipping Method.

Troubleshooting

My Evri documentation doesn't mention SIT or PROD credentials
Use the standard Evri integration. See How to integrate with Evri.

I can't print a test label
StoreFeeder support needs to enable your account for test credentials first (Step 5).

Still stuck? Contact StoreFeeder support with your account name, the profile name of your Hermes integration, whether you're using SIT or PROD credentials, and the exact message shown. Please don't send your API Password.