Evri (formerly Hermes) can send your customers tracking notifications by email, by SMS, or both. This guide explains the two settings that control them and which countries support each type.
Step 1: Enter your Customer Alert Group
Enter your Customer Alert Group. This is always a 4-digit number. Evri's default is 0001, which is likely to be right for you, but check with your Evri account manager: this value changes how the tracking notifications work and the branding on the emails and SMS messages.
Step 2: Choose the notification type
Choose one of the three options:
- SMS
- Email & SMS
Which countries support notifications
Support depends on the destination country and the service used. If you choose Email & SMS and only one type is supported for a destination, email notifications are sent. Notifications aren't supported for countries not listed below.
| Country | Service | Carrier | SMS | Both | |
|---|---|---|---|---|---|
| Austria | Parcelshop | HAT | Yes | Yes | No |
| Austria | Home Delivery | HAT | No | No | No |
| Belgium | Parcelshop | Mondial Relay | Yes | Yes | Yes |
| Belgium | Home Delivery | Bpost | No | Yes | No |
| Czech Republic | Home Delivery | B2C Europe | Yes | Yes | No |
| Denmark | Parcelshop | HDE | Yes | Yes | No |
| Finland | Home Delivery | HDE | Yes | Yes | No |
| France | Parcelshop | Mondial Relay | Yes | Yes | Yes |
| France | Home Delivery | Coliposte | No | Yes | No |
| Germany | Parcelshop | HDE | Yes | Yes | No |
| Germany | Home Delivery | HDE | Yes | No | No |
| Hungary | Home Delivery | B2C Europe | No | No | No |
| Italy | Home Delivery | HIT | No | Yes | No |
| Luxembourg | Parcelshop | Mondial Relay | Yes | Yes | Yes |
| Luxembourg | Home Delivery | DC Postal | No | Yes | No |
| Monaco | Home Delivery | Coliposte | No | Yes | No |
| Netherlands | Parcelshop | PostNL | Yes | Yes | No |
| Netherlands | Home Delivery | PostNL | No | No | No |
| Portugal | Home Delivery | Mondial Relay | No | Yes | No |
| Slovakia | Home Delivery | B2C Europe | No | No | No |
| Spain | Parcelshop | Mondial Relay | Yes | Yes | No |
| Spain | Home Delivery | Mondial Relay | No | Yes | Yes |
| Sweden | Home Delivery | HDE | Yes | Yes | No |
| UK | Parcelshop | HUK | No | Yes | No |
| UK | Home Delivery | HUK | Yes | Yes | No |
Troubleshooting
My customer didn't receive a notification
Check the table above: notifications aren't available for every country and service.
The notifications show the wrong branding
Check your Customer Alert Group with your Evri account manager.
Comments
0 comments
Article is closed for comments.