Using Parcelforce Services with Your Royal Mail Integration

This guide explains how to send orders with Parcelforce through your Royal Mail integration, in the current StoreFeeder view. If you use the legacy view, see Using Parcelforce Services with Your Royal Mail Integration (legacy).

How Parcelforce works in StoreFeeder

Parcelforce services are available through your Royal Mail integration, once they've been activated on your Royal Mail Online Business Account (OBA). They appear alongside your Royal Mail services, and you set them up with shipping methods and shipping rules in the same way.

Before you start

Royal Mail must activate Parcelforce services on your OBA account. Until they do, the Parcelforce services won't appear under your Royal Mail integration in StoreFeeder.

Step 1: Add shipping methods for the Parcelforce services

Once Parcelforce is active on your OBA account, add a shipping method for each Parcelforce service you want to use.

Shipping methods are created and edited on legacy pages, which you can reach from the current view. See How to Manage Courier Integrations in the Current View for where to find them.

Step 2: Set up your shipping rules

Make sure your shipping rules use the Parcelforce shipping methods, so that orders are despatched on the correct services.

Click the Settings (cog) icon at the top right of the page.
Under Shipping, click Shipping rules. The shipping rules page opens in the legacy view.
Add or edit the rules that should use Parcelforce so they use your Parcelforce shipping methods, and save them.

Step 3: Manifest your Parcelforce shipments

Manifest your Parcelforce shipments in StoreFeeder, in the same way as your Royal Mail shipments. Go to Warehouse > Manifests.

The Outstanding tab lists the orders waiting to be manifested for the warehouse you've selected, grouped by courier, with the total number of orders. Use View orders to see them and Manifest all to manifest them.
The Completed tab lists your completed manifests.

The Manifests page in the Warehouse menu, showing the Outstanding tab with outstanding orders grouped by courier and the Manifest all option

Troubleshooting

Parcelforce services don't appear under my Royal Mail integration
Royal Mail haven't yet activated Parcelforce services on your Royal Mail OBA account. Contact Royal Mail to ask for them to be activated.

Orders aren't being sent on Parcelforce
Check that your shipping rules use your Parcelforce shipping methods (Step 2).

Still stuck? Contact StoreFeeder support with your account name, the profile name of your Royal Mail integration, the Parcelforce services you expect to see, and whether Royal Mail have confirmed Parcelforce is active on your OBA account. We can help you set up your shipping methods and rules.