Setting up a Royal Mail Integration

A Royal Mail integration lets you print Royal Mail labels, integrated and thermal, and produce your end-of-day manifest, all within StoreFeeder. This guide explains how to add the integration and what our Support Team needs from you to connect it to your Royal Mail Online Business Account (OBA).

Using the current view? You set up and edit courier integrations on the legacy pages shown in this guide. See How to Manage Courier Integrations in the Current View for how to reach them.

Before you start

A Royal Mail integration is included on new StoreFeeder accounts. If you already have one, skip to Step 4. If you have more than one Royal Mail account, add a separate integration for each.

To connect the integration to your OBA, our Support Team needs the following details. Ask your Royal Mail Account Manager for them:

Detail	What it is
Account Number	Your Royal Mail OBA account number.
Company Name	Your company name exactly as it appears on your OBA.
Email address	The email address associated with your OBA.
Posting Location Number	Your 10-digit Royal Mail posting location number.

All four are required. StoreFeeder can't look these up for you: they come from Royal Mail.

Warning: Don't change the integration type or connection details of an existing Royal Mail integration. Doing so can stop you manifesting. If you need a new connection, add a new integration instead.

Step 1: Open the Integration Manager

Click Settings (the cog) at the top right of the page. The Integration Manager opens, listing all your integrations.

The StoreFeeder Dashboard with the Settings link at the top right highlighted

Step 2: Start a new integration

Click + New Integration at the top right of the Integration Manager.

The Integration Manager page with the New Integration button highlighted

Step 3: Choose Royal Mail

Select Courier as the integration type.
Select Royal Mail.
Enter a name for the integration, then click + Add Integration.

The New Integration window with the Courier integration type highlighted

The list of couriers in the New Integration window with Royal Mail highlighted

Step 4: Check the integration details

The Integration Details page opens. In the Integration Profile section you can change the Profile Name and select a Company Identity.

Check that the integration type is set to Direct. This means the integration connects directly to Royal Mail.
Click Save at the bottom of the page.

The Royal Mail Integration Details page with the integration type set to Direct

Step 5: Send your OBA details to our Support Team

That's everything you can set up yourself. To connect the integration to your OBA, we need authorisation from Royal Mail. Send the four details from Before you start to StoreFeeder support.

Authorisation usually takes 2 to 3 working days, and occasionally up to 10. Once Royal Mail has authorised it, our Support Team completes the integration and lets you know. If there's a problem, we'll contact you.

Troubleshooting

I can't manifest after changing my Royal Mail integration
Changing the integration type or connection details of an existing integration can stop manifesting. Contact StoreFeeder support rather than changing it back yourself.

My integration isn't connected yet
The connection is completed by our Support Team once Royal Mail has authorised it. This usually takes 2 to 3 working days. Check that you've sent all four OBA details.

Still stuck? Contact StoreFeeder support with your account name, the profile name of your Royal Mail integration, and your four OBA details (Account Number, Company Name, OBA email address and Posting Location Number).