Integrating with DPD or DPD Local

This guide explains how to connect your DPD or DPD Local account to StoreFeeder, so you can print DPD labels when you despatch orders. The steps are the same for both; only the logos differ.

Using the current view? You set up and edit courier integrations on the legacy pages shown in this guide. See How to Manage Courier Integrations in the Current View for how to reach them.

Before you start

You'll need these details:

Field	What it is
API Username	The username you use to sign in to MyDPD or MyDPD Local.
API Password	The password you use to sign in to MyDPD or MyDPD Local.
Account Number	Your DPD account number. You'll find it on your invoice or in MyDPD or MyDPD Local.

StoreFeeder can't generate or look these up for you: they come from DPD.

Step 1: Start a new integration

Click Settings at the top right of the page. The Integration Manager opens.
Click + New Integration, then select Courier as the integration type.

The Integration Manager page with the New Integration button highlighted

The New Integration window with the Courier integration type highlighted

Step 2: Choose DPD or DPD Local

Select DPD or DPD Local from the list of couriers.

The list of couriers in the New Integration window with DPD highlighted

The list of couriers in the New Integration window with DPD Local highlighted

Step 3: Name the integration

Enter a name for the integration, then click + Add Integration.

Step 4: Check the integration profile

The integration details page opens. You can come back to it at any time from Settings > Integration Manager. In the Integration profile section:

Profile Name: the name of your integration.
Company Identity: make sure the correct company identity is selected.
Tracking URL Template: the format of the tracking link in your despatch emails, if you use them. For example, https://www.deliverycompany.com/tracking?trackNumber={trackingNumber} appears as https://www.deliverycompany.com/tracking?trackNumber=123456 for tracking number 123456.

Step 5: Enter your DPD details

In the Courier API Settings section:

API Username and API Password: your MyDPD or MyDPD Local sign-in details.
Account Number: from your invoice or MyDPD account.
Amazon Email Override: changes where courier notifications are sent.
Label format: CLP for Citizen label printers, ZPL or EPL for EPL/Zebra printers, or HTML for integrated labels. If you leave it blank, StoreFeeder uses HTML.

The Courier API Settings section of the DPD integration details page

Step 6: Choose your CN22 and CN23 labels, then save

In the Additional StoreFeeder Labels section, choose whether StoreFeeder produces CN22 or CN23 labels for international, Channel Islands and Northern Ireland orders. Then click Save.

The Additional StoreFeeder Labels section with the CN22 and CN23 options

Next, add shipping methods for the DPD services you use. See Creating a Shipping Method.

Troubleshooting

Labels don't print properly on my label printer
Check the Label format: CLP for Citizen printers, ZPL or EPL for EPL/Zebra printers. Blank means HTML.

I don't know my DPD account number
It's on your DPD invoice, or in MyDPD or MyDPD Local.

Still stuck? Contact StoreFeeder support with your account name, the profile name of your DPD integration, and the exact message shown when you save the integration or despatch an order. Please don't send your API Password.