If you despatch an international order with Royal Mail and see the error "Service destination does not support DDP", the service code or the shipping method settings don't suit the destination. Find your scenario below.
An IOSS order to the EU
Austria, Belgium, Cyprus, Denmark, Estonia, Finland, France, Germany, Ireland, Italy, Luxembourg, Malta, Netherlands, Portugal, Slovakia, Spain, Sweden: use a DDU service, such as MTK or MP7, with Allow Additional Handling Fees to be Paid switched on for that shipping method.
Bulgaria, Croatia, Czechia, Hungary, Latvia, Lithuania, Poland, Slovenia: use a DDU service, with Allow Additional Handling Fees to be Paid and Is delivery duty paid allowed both switched off on the shipping method.
A regular order to the EU
Austria, Bulgaria, Cyprus, Estonia, Finland, France, Ireland, Italy, Malta, Netherlands, Portugal, Slovakia, Spain, Sweden: if you use a DDU service, switch off Is delivery duty paid allowed and Allow Additional Handling Fees to be Paid on the shipping method.
Denmark, Germany, Luxembourg: use a PDDP service. DDU isn't available for regular orders to these countries.
Belgium, Croatia, Czechia, Greece, Hungary, Latvia, Lithuania, Poland, Romania, Slovenia: use a DDU service, with Is delivery duty paid allowed and Allow Additional Handling Fees to be Paid both switched off.
An order outside the EU
Use a DDU service, with Is delivery duty paid allowed and Allow Additional Handling Fees to be Paid both switched off on the shipping method.
Changing the shipping method settings
- Click Settings at the top right of the page, then click Shipping Configuration > Shipping Methods on the left.
- Open the Royal Mail shipping method. The Edit Shipping Methods page opens.
- Switch Is delivery duty paid allowed and Allow Additional Handling Fees to be Paid on or off as described above.
- Click Save.
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