If you despatch an order with Royal Mail and see the error "Service Destination doesn't support IOSS shipments", the service code or shipping method settings aren't valid for an IOSS order to that country. Find the destination below.
What's an IOSS order? An order where VAT was collected from your customer at checkout. These are usually marketplace orders, such as eBay or Amazon, but some websites are set up this way too. For the full rules, see Guidance for Shipping to European Countries with Royal Mail as of 1st July 2026 (legacy).
Greece or Romania
Royal Mail doesn't support IOSS shipments to Greece or Romania at the moment. Either remove the IOSS number from the order, or ship with a different courier.
Austria, Belgium, Cyprus, Denmark, Estonia, Finland, France, Germany, Ireland, Italy, Luxembourg, Malta, Netherlands, Portugal, Slovakia, Spain or Sweden
Use a DDU service, with Allow Additional Handling Fees to be Paid switched on for the shipping method.
Bulgaria, Croatia, Czechia, Hungary, Latvia, Lithuania, Poland or Slovenia
Use a DDU service, with Allow Additional Handling Fees to be Paid and Is delivery duty paid allowed both switched off on the shipping method.
Changing the shipping method settings
- Click Settings at the top right of the page, then click Shipping Configuration > Shipping Methods on the left.
- Open the Royal Mail shipping method. The Edit Shipping Methods page opens.
- Switch Allow Additional Handling Fees to be Paid and Is delivery duty paid allowed on or off as described above.
- Click Save.
Still stuck? Contact StoreFeeder support with your account name, the order number, the destination country, the shipping method and its service code, and the full error message.
Comments
0 comments
Article is closed for comments.