How to Integrate with The Delivery Group

This guide explains how to connect your The Delivery Group (TDG) account to StoreFeeder, so you can print labels for TDG's domestic and international services. StoreFeeder doesn't charge extra per label for this integration.

Using the current view? You set up and edit courier integrations on the legacy pages shown in this guide. See How to Manage Courier Integrations in the Current View for how to reach them.

Before you start

You need an existing TDG account and these details. Ask your TDG account manager for them:

Field	What it is
API Username	The API username TDG gives you.
API Password	The API password that goes with it.
Client Name	Your client name. It must match the Client Name on your TDG account exactly.

All three are required. StoreFeeder can't generate or look these up for you: they come from TDG.

Step 1: Start a new integration

Click Settings at the top right of the page. The Integration Manager opens.
Click + New Integration, then select Courier as the integration type.

The New Integration window with the Courier integration type highlighted

Step 2: Choose The Delivery Group

Select The Delivery Group from the list of couriers.

The list of couriers in the New Integration window with The Delivery Group highlighted

Step 3: Name the integration

Enter a name for the integration, then click + Add Integration.

Step 4: Enter your TDG details

The Integration Details page opens.

Check the correct Company Identity is selected.
In the Courier API Settings section, enter your API Username, API Password and Client Name.
Click Save at the bottom right of the page. You may need to scroll down.

The Delivery Group Integration Details page with the Courier API Settings fields

TDG services are already available in StoreFeeder, so you don't need to download them.

Step 5: Get your labels approved before you go live

TDG need to approve your labels before you start shipping:

Create some test labels for UK orders, then for international orders.
Email the test labels to your TDG onboarding contact so they can check the labels and data.
When TDG have signed off the labels, they'll arrange your go-live date.

Next, add shipping methods for the TDG services you use. See Creating a Shipping Method.

Troubleshooting

A service I need isn't available on my shipping methods
Ask TDG to confirm the service is enabled on your account, then contact StoreFeeder support.

TDG rejects my details
Check that the Client Name matches the Client Name on your TDG account exactly.

Still stuck? Contact StoreFeeder support with your account name, the profile name of your The Delivery Group integration, and the exact message shown when you save the integration or despatch an order. Please don't send your API Password.