Aimee Mclaughlin

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Activity overview

Latest activity by Aimee Mclaughlin
  • Aimee Mclaughlin created an article,

    Why is the wrong item on my order?

    If your listings are not mapped StoreFeeder will try to find the correct product for your order in a few ways this should generally find the correct product but in some cases, it can result in the ...

  • Aimee Mclaughlin created an article,

    Why are my orders importing as "unrecognised"

    There are a few common reasons that an order will import in the unrecognized order status. The underlying cause is that StoreFeeder cannot find an appropriate "mapped" listing.   1. You have an unm...

  • Aimee Mclaughlin created an article,

    Order Refunds

    At the moment StoreFeeder does not typically contact channels regarding order refunds.   If you do a refund on the channel you will also need to replicate that in StoreFeeder to mark the order as r...

  • Aimee Mclaughlin created an article,

    Unable to print/view labels

    There are a few different reasons why you may not be able to view your label within the popup in StoreFeeder or it might not print correctly. The most common reasons and solutions are below.   1. T...

  • Aimee Mclaughlin created an article,

    An error occured while attempting to retrieve the label from remote storage

    If you are trying to print labels from old orders you may find that you get this error message: StoreFeeder purges labels for most orders after 60 days and for amazon orders after 30 days to make ...

  • Aimee Mclaughlin created an article,

    Misc -> FTP Details (FTP Dropshipment Setup)

    If you are looking to set up automatic stock fields over FTP please visit this knowledgebase: Automated Supplier Stock Imports (FTPs) If you want to set up Dropshipments for your supplier over FTP ...

  • Aimee Mclaughlin created an article,

    APC Collection Date

    APC is one of the few couriers that we book collections for and we use your courier cut off times to determine the collection date. If you do not have any courier cut off times the collection date ...

  • Aimee Mclaughlin created an article,

    Automated Supplier Stock Imports (FTPs)

    It is possible for StoreFeeder to automatically update your supplier stock so that you can sell your supplier stock directly on channel so that you can either dropship the orders or order stock in ...

  • Aimee Mclaughlin created an article,

    Hermes/Evri Email and SMS Notification Guide

    To use Hermes/Evri email or sms notifications you will need to enter your "Customer Alert Group", Hermes/Evri default value for this is 0001 so it's likely 0001 will be the correct value for you bu...

  • Aimee Mclaughlin created an article,

    StoreFeeder Connectivity guide

    If your business or operation uses firewalls and/or security settings, or your integrations are self-hosted, you may need to whitelist IP addresses used by StoreFeeder to allow us to connect. Pleas...