Integrating with DHL eCommerce UK

This guide explains how to connect your DHL eCommerce UK account to StoreFeeder, so you can print DHL eCommerce UK labels when you despatch orders.

Using the current view? You set up and edit courier integrations on the legacy pages shown in this guide. See How to Manage Courier Integrations in the Current View for how to reach them.

Before you start

You'll need these details from DHL. Ask your DHL account manager for them:

Field	What it is
API Username	The client ID DHL gives you. This is usually an email address.
API Password	The API key (secret) DHL gives you, in the format `XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX`.
Account Number (domestic), (euroad) and (international)	The account number for each type of account you have, usually a letter followed by 6 numbers. Fill in only the ones you have.
Customer Account Number	Your DHL customer account number, in the format `CUS-XXXXXX`.

StoreFeeder can't generate or look these up for you: they come from DHL.

Step 1: Start a new integration

Click Settings at the top right of the page. The Integration Manager opens.
Click + New Integration, then select Courier as the integration type.

The New Integration window with the Courier integration type highlighted

Step 2: Choose DHL eCommerce UK

Select DHL eCommerce UK from the list of couriers.

The list of couriers in the New Integration window with DHL eCommerce UK highlighted

Step 3: Name the integration

Enter a name for the integration (it defaults to DHL eCommerce UK), then click + Add Integration.

Step 4: Enter your DHL details

The Integration Details page for DHL eCommerce UK opens.

Enter your API Username and API Password.
Enter your account numbers in Account Number (domestic), Account Number (euroad) and Account Number (international), as they apply.
Enter your Customer Account Number.
Click Save.

The DHL eCommerce UK Integration Details page with the API Username and API Password fields

The DHL eCommerce UK account number fields and the Customer Account Number field

Step 5: Set up your courier cut-off times

DHL eCommerce UK needs your courier cut-off times set up correctly. See Courier Cut Off Times.

Next, add shipping methods for the DHL eCommerce UK services you use. See Creating a Shipping Method.

Troubleshooting

I don't have an API key or account numbers
These are issued by DHL. Ask your DHL account manager for them.

Orders are booked for the wrong collection day
Check your courier cut-off times. See Courier Cut Off Times.

Still stuck? Contact StoreFeeder support with your account name, the profile name of your DHL eCommerce UK integration, and the exact message shown when you save the integration or despatch an order. Please don't send your API Password.