Integrating with DHL Express

This guide explains how to connect your DHL Express account to StoreFeeder, so you can print DHL Express labels when you despatch orders.

Using the current view? You set up and edit courier integrations on the legacy pages shown in this guide. See How to Manage Courier Integrations in the Current View for how to reach them.

Before you start

You'll need these details from DHL Express:

Field	What it is
DHL Account Number	Your DHL Express account number.
XML Services Site ID	The site ID DHL issues for API access.
XML Services Site Password	The password that goes with your site ID.

All three are required. StoreFeeder can't generate or look these up for you: they come from DHL.

If you don't have API access yet, register for a DHL developer account at developer.dhl.com.
If you previously registered through the DHL Express XML portal, follow DHL's XML developer portal sunset instructions.
We recommend letting your DHL Account Manager know you're connecting to StoreFeeder.

Step 1: Open the Integration Manager

Click Settings at the top right of the page, then click Your Integrations. The Integration Manager opens, listing your integrations.

The Settings menu with Your Integrations highlighted

Step 2: Open or add the DHL Express integration

If DHL Express is already in the list: click Edit/View Integration next to it, then go to Step 4.
If it isn't: click + New Integration at the top right.

The Integration Manager page with the Edit/View Integration link and the New Integration button highlighted

Step 3: Choose DHL Express

Select Courier as the integration type.
Select DHL Express.
Enter a name for the integration, then click + Add Integration.

The New Integration window with the Courier integration type highlighted

The list of couriers in the New Integration window with DHL Express highlighted

Step 4: Enter your DHL details

The Integration Details page for DHL Express opens.

In the Courier API Settings section, enter your DHL Account Number, XML Services Site ID and XML Services Site Password.
Set Paperless Trade. This is DHL's service for sending customs invoices electronically instead of on paper. Check with your DHL Account Manager whether it's enabled on your account.
Click Save.

The DHL Express Integration Details page with the Courier API Settings fields

Your DHL Express integration is ready. Next, add shipping methods for the DHL Express services you use. See Creating a Shipping Method.

Troubleshooting

I don't have an XML Services Site ID or Site Password
These are issued by DHL. Register at developer.dhl.com, or ask your DHL Account Manager.

My details used to work through the DHL XML portal
DHL has retired its XML developer portal. Follow DHL's sunset instructions to move to the new portal, then update the details on the Integration Details page.

Still stuck? Contact StoreFeeder support with your account name, the profile name of your DHL Express integration, and the exact message shown when you save the integration or despatch an order. Please don't send your XML Services Site Password.