How to Pre-despatch your Orders

There are 2 ways to predespatch orders in Storefeeder this knowledge base will first show you how to predespatch your orders and then how to work with the predespatched order status.

1: Pre-despatching on an order-by-order basis

To select the order(s) you would like to mark as Pre-despatched, first navigate to the Orders Overview page by clicking ('Orders'>'Manage Orders').

Select the order in a Pending stThere are 2 ways to pre-despatch orders in StoreFeeder. This guide will first show youatus from the list:

From the drop-down box, choose 'Pre-Despatch Orders' and click 'Confirm':

You will receive confirmation, and the order status will change.

2: Predespatching by Pickwave

Once you have made a pickwave you can opt to predespatch the entire pickwave in one go from the edit pickwave screen. 

If you've never used this page you just need to go to Warehouse -> Picking in Storefeeder then click on the pickwave ID of the pickwave you would like to pre-despatch.

At the top of the page you will see the below:

Under Pre-Despatch Actions, there is an option to Pre-Despatch the pickwave and this will mark all orders in the pickwave as pre-despatched.

There are two Pre-despatch statuses.

'Pre-despatched Awaiting Stock': The required stock will need to be added to the order in order to despatch it

'Pre-despatched - Ready for Shipment': The order does not need adjusting, and can be despatched as soon as you are ready.

For orders in status 'Pre-despatched Awaiting Stock' status, once your late stock has arrived, you can apply it to the order in several ways:

1: Edit inventory

From the 'Orders Overview' page, click the Order number, or hover your mouse pointer over the order number and click 'Edit' to open the Edit Order page.

Scroll down the page to view the Items Ordered section:

Here we can see that Product B is out of stock, preventing the order from being despatched. Click the product SKU to enter the Product Information page. From here you can alter the inventory for that product by increasing the value in the Inventory field as shown:

Now on the 'Items Ordered' section of the individual order, you can update the out of stock order line by clicking the 'Update' button. Provided there is now sufficient stock for the order, The 'Quantity Allocated' column will change, and the Item line status will change from 'Out of Stock' to 'Allocated'.

Your order status will change to 'Pre-despatched - Ready for Shipment', and you can now despatch the order as usual.

2: Perform a Bulk Inventory Update

You can update your inventory levels by uploading a spreadsheet of product data into StoreFeeder.

For more information, see this knowledgebase: How to adjust inventory levels in StoreFeeder

3: Raise a Purchase Order (PO)

Alternatively, you can create a Purchase Order (PO) for the out of stock products in the pre-despatched order.

For more information on how to raise a PO, see this guide: Creating a Purchase Order in StoreFeeder

As soon as your expected delivery has arrived, you will need to book in your delivery. To do so, Navigate to ('Warehouse'>'Deliveries'), and select the Purchase Order you would like to book in. 

After picking, you can now mark the order as 'despatched' to complete the process.