Setting Up FedEx International Shipping

This guide explains how to set up international shipping with FedEx. Our Support Team handles most of the set-up, but you'll need to contact FedEx and send us two images first.

Using the current view? Courier integrations and shipping methods are set up on the legacy pages. See How to Manage Courier Integrations in the Current View for how to reach them.

Before you start

Your FedEx integration must be set up and connected. See How to Integrate with FedEx.

Step 1: Ask FedEx to enable document upload

Contact FedEx support and ask them to enable the document upload service on your FedEx account.

Step 2: Prepare your signature and letterhead images

Signature: a scanned image of your signature. It's used to sign your customs documents.
Letterhead: your company logo is fine.

Each image can be at most 750px wide and 50px high.

Step 3: Send the images to our Support Team

Send both images to StoreFeeder support. We upload them to FedEx and let you know when it's done.

Step 4: Set up your shipping methods and rules

If you haven't already, set up shipping methods and shipping rules for your FedEx international services, so StoreFeeder knows which orders to send with FedEx and which services to use. See Creating a Shipping Method and How To Create Shipping Rules.

Troubleshooting

My images were rejected
Check they're no more than 750px wide and 50px high.

FedEx rejects an international order's description
See Error: "Incomplete commodity description".

Still stuck? Contact StoreFeeder support with your account name, the profile name of your FedEx integration, and whether FedEx has enabled document upload on your account.