How to Create a Whistl Shipping Method (legacy)

This guide explains how to create a Whistl shipping method in the legacy StoreFeeder view. Using the current view? See How to Create a Whistl Shipping Method.

Before you start

You'll need a Whistl account, integrated with StoreFeeder. If you haven't set this up yet, see Setting up a Whistl Integration.

Step 1: Start a new shipping method

Go to Settings > Shipping Configuration > Shipping Methods.
Click + New Shipping Method.
Select the Whistl courier.

The New shipping method window with the Whistl courier highlighted

Step 2: Choose the shipping format

Select Courier API.

The New shipping method window showing the Courier API shipping format

Step 3: Name the shipping method

Enter a Shipping method name.
Enter a Shipping cost.
Click + Add Shipping Method.

The New shipping method window with the Shipping method name and Shipping cost fields and the Add Shipping Method button

Step 4: Choose the Whistl service and save

StoreFeeder creates the shipping method and opens it. Select the Whistl service you need from the Service Code dropdown.

The usual shipping method options are also available, such as Skip CN22 generation and the settings for updating tracking to Amazon. When everything is correct, click Save. Your shipping method is ready to use.

Whistl international services

When you create shipping methods for Whistl international services, check the following.

Products need a Detailed Product Type Description

Every product you send must have the Detailed Product Type Description filled in. Open the product from Products > Manage Products, click Shipping & Handling in the left-hand menu, and fill in the field in the Customs Details section. Then click Save.

The Customs Details section of a product's Shipping and Handling tab with the Detailed Product Type Description field highlighted

For more on the customs fields, see Setting up Products for Electronic Pre-Advice and Customs (legacy).

Whistl - Standard Parcel IOSS needs Duty Paid

If the shipping method uses the Whistl - Standard Parcel IOSS service, select Duty Paid in the shipping method's Duty Type dropdown.

The Duty Type dropdown on a shipping method set to Duty Paid

Troubleshooting

I can't create a Whistl shipping method
You need a Whistl integration on your account first. See Setting up a Whistl Integration.

An international Whistl order won't despatch
Check that every product on the order has a Detailed Product Type Description, and, for Whistl - Standard Parcel IOSS, that the shipping method's Duty Type is Duty Paid.

Still stuck? Contact StoreFeeder support with your account name, the name of the shipping method, the Whistl service selected in Service Code, and the order number and full error message if an order failed to despatch.

Setting up a Whistl Integration