How to Create a Whistl Shipping Method

This guide explains how to create a Whistl shipping method when you use the current StoreFeeder view. Using the legacy view? See How to Create a Whistl Shipping Method (legacy).

Before you start

You'll need a Whistl account, integrated with StoreFeeder. If you haven't set this up yet, see Setting up a Whistl Integration.

You create shipping methods on the legacy Shipping Methods page, even when you use the current view. To find it, see Step 4 of How to Manage Courier Integrations in the Current View.

Step 1: Start a new shipping method

Open the legacy Shipping Methods page.
Click + New Shipping Method.
Select the Whistl courier.

The New shipping method window with the Whistl courier highlighted

Step 2: Choose the shipping format

Select Courier API.

The New shipping method window showing the Courier API shipping format

Step 3: Name the shipping method

Enter a Shipping method name.
Enter a Shipping cost.
Click + Add Shipping Method.

The New shipping method window with the Shipping method name and Shipping cost fields and the Add Shipping Method button

Step 4: Choose the Whistl service and save

StoreFeeder creates the shipping method and opens it. Select the Whistl service you need from the Service Code dropdown.

The usual shipping method options are also available, such as Skip CN22 generation and the settings for updating tracking to Amazon. When everything is correct, click Save. Your shipping method then appears in Settings > Shipping methods in the current view.

Whistl international services

When you create shipping methods for Whistl international services, check the following.

Products need a Detailed product type description

Every product you send must have the Detailed product type description filled in. Click Products and click the product, select the Compliance tab, then the Customs sub-tab, and fill in the field in the Classification section. Then click Save at the top right.

The Classification section of a product's Compliance tab, Customs sub-tab, with the Detailed product type description field highlighted

For more on the customs fields, see Setting up Products for Electronic Pre-Advice and Customs.

Whistl - Standard Parcel IOSS needs Duty Paid

If the shipping method uses the Whistl - Standard Parcel IOSS service, select Duty Paid in the shipping method's Duty Type dropdown.

The Duty Type dropdown on a shipping method set to Duty Paid

Troubleshooting

I can't find a button to create a shipping method
The current view's Shipping methods page only lists your methods. Create new ones on the legacy page, as described in How to Manage Courier Integrations in the Current View.

I can't create a Whistl shipping method
You need a Whistl integration on your account first. See Setting up a Whistl Integration.

An international Whistl order won't despatch
Check that every product on the order has a Detailed product type description, and, for Whistl - Standard Parcel IOSS, that the shipping method's Duty Type is Duty Paid.

Still stuck? Contact StoreFeeder support with your account name, the name of the shipping method, the Whistl service selected in Service Code, and the order number and full error message if an order failed to despatch.