Setting up a Whistl Integration

This guide explains how to connect your Whistl account to StoreFeeder, so you can print labels for Whistl domestic and international services.

Using the current view? You set up and edit courier integrations on the legacy pages shown in this guide. See How to Manage Courier Integrations in the Current View for how to reach them.

Before you start

You need an existing Whistl account and these details. Ask your Whistl Account Manager for them:

Field	What it is
API Username	The API username Whistl gives you.
API Password	The API password that goes with it.
Account ID	Your Whistl account ID.
Department	Your Whistl department, if Whistl has given you one.

StoreFeeder can't generate or look these up for you: they come from Whistl.

Step 1: Start a new integration

Click Settings at the top right of the page. The Integration Manager opens.
Click + New Integration, then select Courier as the integration type.

The New Integration window with the Courier integration type highlighted

Step 2: Choose Whistl

Select Whistl from the list of couriers.

The list of couriers in the New Integration window with Whistl highlighted

Step 3: Name the integration

Enter a name for the integration, then click + Add Integration.

Step 4: Enter your Whistl details

The Integration Details page opens.

In the Courier API Settings section, enter your API Username, API Password, Account ID and Department.
Click Save at the bottom right of the page. You may need to scroll down.

The Whistl Integration Details page with the Courier API Settings fields

Step 5: Download your Whistl services

Once the integration is saved, click Download Account Services. This brings in all the services available on your Whistl account.

The Download Account Services button on the Whistl Integration Details page

Next, add shipping methods for the Whistl services you use. See How to Create a Whistl Shipping Method (legacy), or How to Create a Whistl Shipping Method in the current view.

Troubleshooting

My Whistl services don't appear when I create a shipping method
Click Download Account Services on the integration (Step 5).

I don't have my Whistl details
These are issued by Whistl. Ask your Whistl Account Manager for them.

Still stuck? Contact StoreFeeder support with your account name, the profile name of your Whistl integration, and the exact message shown when you save the integration or despatch an order. Please don't send your API Password.