StoreFeeder books APC collections for you, and uses your courier cut-off times to decide the collection date. This article explains how to get same-day collections and what to check if orders keep being booked for the next day.
Using the current view? Cut-off times are set on the legacy courier integration pages shown in this guide. See How to Manage Courier Integrations in the Current View for how to reach them.
How the collection date is chosen
- No cut-off times set: the collection is booked for the next day.
- Despatched within your cut-off times: you get a same-day collection.
- Despatched outside your cut-off times: the collection is booked for the next day.
Set your cut-off times for same-day collections
- Click Settings at the top right of the page, then click Edit/View Integration next to your APC integration.
- Click Courier Cut Off Times, then click Edit.
- Set your collection times, then click Save.
For more on cut-off times, see Courier Cut Off Times.
Troubleshooting
Orders are still booked for the next day after setting cut-off times
Check that your warehouse address in StoreFeeder exactly matches the address APC has for you, including capitalisation. If it doesn't match exactly, APC won't book same-day collections.
The sender name on the collection is wrong
If your warehouse address has no Sender Name, StoreFeeder uses your Company Identity name. Fill in the Sender Name on the warehouse address.
Still stuck? Contact StoreFeeder support with your account name, the profile name of your APC integration, your warehouse, the cut-off times you set, and an order number with the collection date you expected.
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