The vast majority of problems regarding uploading a product to Amazon can be solved by understanding the responses given by Amazon. This then allows you to know what it is about your listing that Amazon isn't accepting, change it and be able to list successfully.
Amazon Submission Responses
StoreFeeder keeps track of every submission made to Amazon, either by yourself or by the system. You can find a history of these submissions through the listing page for the product that you are trying to list. First, select the product, and then the Amazon Listing in StoreFeeder for the product in question. This should get you to this screen:
If you've attempted to upload this product to the channel, a submission tab will appear on the left hand side of the screen. Clicking on this link will take you to the page that shows you the list of recent submissions made to Amazon concerning this product:
On this page, you will see a list of entries for the different types of Amazon Submissions. There are a couple of different types depending on the type of operation that StoreFeeder is trying to do, but for troubleshooting uploads, the most important one to take note of is the one labelled "PRODUCT" under the "Submission Type". This entry represents an attempt by StoreFeeder to upload a brand new product to the Amazon Catalogue.
The submissions are shown historically, with the newest entry at the top of the list. If an initial "PRODUCT" submission is successful, StoreFeeder will automatically make two more submissions, one after another: "INVENTORY UPDATE" and "PRODUCT PRICING". These are required to then list against the newly created product on Amazon.
As you can see from this example, two attempts at the "PRODUCT" submission were made. This is because the first effort was unsuccessful. Finding out why is easy – simply click on the "Show Details" link, and a new box below will open:
This screen gives you a summary of the submission: how many products were processed, how many succeeded and how many failed. If there are failures, it will give a description below. The descriptions are the key to finding out why a submission failed. Although they can look a bit technical and long winded at first glance, if you scan through you will eventually find the reason why the submission failed.
In this example, the barcode of the product was associated with another listing that was already in the Amazon Catalogue. The response even provides the ASIN of the matching item. This problem was fixed by making the listing 3rd party and listing against the ASIN provided in the response, instead of creating a new product from scratch. This solved the problem, and the second attempt at the submission was a success.
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