Sometimes you need a different label for an order that already has one: it's too late in the day for the chosen courier, the parcel is heavier than expected, or the item turns out to be damaged. This guide explains how to replace the label or delete the consignment, so you aren't charged twice, in the current StoreFeeder view. Using the legacy view? See Changing Shipping Methods after Despatch (legacy).
Before you start
The order page in the current view is a beta. To use it, open an order in the legacy view and turn on the toggle in the yellow banner at the top of the page. You can switch back at any time with the Beta page toggle at the top right of the new page.
These options are available when an order has a label and hasn't been manifested yet. Choose the one that fits:
| If you want to | Use |
|---|---|
| Send the order now with the stock you have, on a different shipping method | Replace label |
| Stop the order for now and put the stock back, to process it later | Delete consignment |
Both are in the Shipping details panel on the order's Overview tab.
Option 1: Replace the label on a new shipping method
- Click Orders, then click the order number.
- In the Shipping details panel, click Replace label.
- Choose the new Shipping method. The Current settings box shows the order's current courier, shipping method and cost, so you can compare.
- Click Replace label. To stop here, click Not now.
StoreFeeder removes the current consignment and generates a new label on the shipping method you chose. This may mean extra courier costs.
Option 2: Delete the consignment and process the order later
Use this when you won't send the order with the stock you have now, for example because the item is damaged.
- Open the order as in Option 1.
- In the Shipping details panel, click Delete consignment.
- Read the confirmation, then click Delete consignment. To stop here, click Not now.
StoreFeeder cancels the consignment with the courier and removes the order from its pickwave. If the pickwave was completed using the app, transfers are created to return the picked stock to its pick bins.
Process those transfers to put the stock back. If the stock is damaged, make a stock adjustment instead and cancel the transfer. See Transferring stock between your Stock Locations, or StoreFeeder App - Transfers if you use the app.
Troubleshooting
I can't see Replace label or Delete consignment
Check that you're on the beta order page and that the order has a label. Orders that have already been manifested can't be changed this way.
Comments
0 comments
Article is closed for comments.