This guide shows you where to add the customs details couriers need for international orders in the current StoreFeeder view. Using the legacy view? See Setting up Products for Electronic Pre-Advice and Customs (legacy).
Why couriers need these details
To help with customs processing, Royal Mail and many other couriers use electronic pre-advice, or something similar. For international orders, they need each product's harmonised code (HS code) and country of manufacture sent to them in advance.
You can add these details to each product, as described below, or update many products at once with an import.
Step 1: Open the product
Click Products, then click the product you want to update.
Step 2: Enter the customs details
Select the Compliance tab, then the Customs sub-tab. The customs fields are split into two sections:
| Section | Fields |
|---|---|
| Classification | Product type description, Detailed product type description, Product composition, Product harmonised code (the HS code) |
| Shipping & origin | Country of manufacture (the origin country), Customs declaration category |
The Customs declaration category says what kind of shipment the item is on its customs declaration. Choose Commercial sale of goods, E-commerce sale of goods, Commercial samples, Documents, Gift, Returned goods or Other. If a product shows Sale of goods (CN22/CN23 only) (deprecated), choose one of the other options instead.
Not sure which HS code to use? Use the HS code lookup quick action on the Compliance page, or browse the UK Trade Tariff.
Step 3: Save the product
Click Save at the top right of the page.
Where to find package size and quantity
A product's shipping information is on a different tab from its customs details. Select the Details tab and scroll to the Shipping section to set the Package size and Package quantity.
Updating many products at once
You don't have to edit each product. To update the harmonised code and country of manufacture in bulk:
- Go to Products > Product import export. The page opens in the legacy view.
- Export the two fields for your products.
- Fill them in, then import the file using Import (Update Existing).
Troubleshooting
The courier rejects an international order because of the HS code
Check the Product harmonised code on every product on the order. For DPD, see Error: "HS code is invalid".
FedEx says the commodity description is incomplete
The Product type description needs to say specifically what the item is, and match the harmonised code. See Error: "Incomplete commodity description".
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