Courier Cut Off Times

Courier cut-off times tell the courier when your warehouse is closed. For example, if you despatch orders over the weekend but don't ship them until Monday, the courier knows not to collect from your warehouse at the weekend. This guide explains how to set them.

Before you start

Cut-off times are supported by these courier integrations: Interlink, DPD, DHL Parcel UK, IFS and APC. If your courier's integration doesn't have a Courier Cut Off Times option, it doesn't use them.

Step 1: Open the Courier Cut Off Times page

1. Click Settings at the top right of the page.
2. Scroll to Existing Courier Integrations and click Edit/View Integration next to the courier.
3. In the menu on the left, click Courier Cut Off Times.

You'll see each of your warehouses with its opening times. They all show Closed by default, but cut-off times don't take effect until you set a time for a day.

Step 2: Set the closing times for a warehouse

1. Click Edit next to the warehouse.
2. In the Edit Your Warehouse Cut Off Times window, click the clock icon for a day and choose the closing time. Times are in 30-minute steps.
3. To mark the warehouse as closed all day, tick Closed for that day.
4. Click Save.

The times you set now show against the warehouse.

Troubleshooting

The courier is booked to collect on a day my warehouse is closed
Check that you've set a closing time or ticked Closed for that day. Days left on the default don't take effect.

APC collections are booked for the next day
See APC Order Collection Date.

Related articles

• How to Manage Courier Integrations in the Current View
• APC Order Collection Date
• Courier Default Values