Working with Orders

Knowing how to work with and understand how to handle orders in Storefeeder is one of the key things you'll want to know when using Storefeeder. This guide will walk you through the various different ways you can manage and interact with your orders to help you use Storefeeder to its full potential.

The first thing you'll want to know is how to use the manage orders page. The manage orders page displays all the orders from all of your channels in one single place. The grid on this page allows you to search and filter your orders using a lot of different fields and gives you a quick overview of all of your orders. This is the page you would use to search for a particular order and from this page you can select to go into any order you find in the grid to see more detailed information about the order.

We have a few knowledgebase articles about this page to help you use and understand the page:

01. The Orders Grid

02. Bulk Actions 

Once you know how to find your orders you'll need to know how to look at them in more detail (and understand what you're looking at) and how to edit them when needed. When you click into an order from the manage orders page you will go into the edit order page.

From here, you can manage your individual order. The order is split into several different sub-sections.

Order Information

The order Information section will showcase essential information about your order, including the StoreFeeder order number, company identity, the channel of origin for the order, its current status, and whether any attention is needed.

If you are using Account Software, such as Xero, this section will also display the day it was exported as well as the Account Invoice  ID:

Customer

The customer section includes both the shipping and billing addresses for the customer. Typically, the shipping address is used when dispatching with one of your couriers. Occasionally, manual adjustments may be required if the customer has not provided their address in a format suitable for your courier to use.

If an issue arises with the address, the courier will often generate an error message to pinpoint which part of this order is invalid.

Order Process Details

This section is non-editable and will display information about important order events, confirming what has been completed at specific timestamps.

Shipping & Handling

The shipping and handling section will include the chosen shipping service for sending out the order, along with the current shipment details such as weight, package size, and shipping cost, among others.

These details can be modified until the order is despatched. After successful despatch, they will become non-editable.

Items Ordered

This section encompasses the products that will be shipped to the customer. When an order comes from a channel, we will associate the appropriate products with the order according to how your listings are mapped. If these are not mapped and a matching SKU does not exist in your products section, this will come in as Unrecognised Products and will need to be dealt with.

If you're creating a new order manually, you can search for the desired product and choose 'Add Product.'

Additionally, you have the option to include products in existing orders as needed.

Notes

The notes section provides a space for adding extra comments or remarks to the order, intended for your personal reference or to share with a picker/packer. This information can also be incorporated into your picking/packing list and invoice.

Order Totals